Alyiah Navarro
Maricopa,AZ
Summary
Dynamic professional with extensive experience at Anytime Dental, excelling in customer service and office management. Proven ability to enhance patient satisfaction through meticulous attention to detail and effective problem-solving. Skilled in insurance verification and staff training, consistently improving operational efficiency and fostering a positive work environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Anytime Dental Phoenix
03.2021 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Insurance Verification Specialist
Anytime Dental Phoemix
03.2021 - 03.2025
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Used patient benefit information to get price estimates for treatment sales.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Achieved insurance pre-authorizations to enable timely patient procedures.
Dental Assistant
Anytime Dental Phoenix and Anytime Dental Gilbert
03.2021 - 03.2025
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Lead assistant and did all in office training to new and existing staff.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endodontic procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Can successfully set up and use a N20 machine on patients.
- Have the ability to take regular and Cbct x-rays on patients.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
Receptionist
Anytime Dental Phoenix and Anytime Dental Gilbert
03.2021 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Worked in treatment sales. Would go over costs and how procedures work along with giving time frames and payment plans to ensure the patient had the best experience.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Generated treatment sales.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Education
Diploma
Maricopa High School
Maricopa, AZ05.2020
Dental Assistance License And Radiology Certificat - Dental Assisting
Centeral Arizona Institute of Technology (CAVIT)
Coolidge, AZ05.2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Office management
- Performance improvement
- Customer service
- Attention to detail
- Problem-solving
- Courteous and professional
Timeline
Assistant Manager
Anytime Dental Phoenix
03.2021 - 03.2025
Insurance Verification Specialist
Anytime Dental Phoemix
03.2021 - 03.2025
Dental Assistant
Anytime Dental Phoenix and Anytime Dental Gilbert
03.2021 - 03.2025
Receptionist
Anytime Dental Phoenix and Anytime Dental Gilbert
03.2021 - 03.2025
Diploma
Maricopa High School
Dental Assistance License And Radiology Certificat - Dental Assisting
Centeral Arizona Institute of Technology (CAVIT)
Similar Profiles
Leah SpurlockLeah Spurlock
Dental Assistant at Anytime DentalDental Assistant at Anytime Dental
Samantha NavasSamantha Navas
Human Resources Director at Anytime DentalHuman Resources Director at Anytime Dental
Tymerie HoTymerie Ho
Dental Office Manager at Anytime DentalDental Office Manager at Anytime Dental
Samantha SellaSamantha Sella
Sales Enablement Manager at Blackhawk NetworkSales Enablement Manager at Blackhawk Network
Deajonay BrooksDeajonay Brooks
Behavioral Health Technician at Aya HealthcareBehavioral Health Technician at Aya Healthcare