Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Imani Williams

Memphis,TN

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Dunkin donuts
12.2018 - 11.2023
  • As a assistant manager my daily duties were to model, train and coach expectations to deliver the service standard. Understand your role in sales growth and how each area contributes to and impacts total store profitability
  • Problem solve and prioritize across multiple business areas to execute store strategies as initiated by the Store Director to deliver business results and store sales goals while prioritizing the guest experience
  • I feel my job was the most important to make sure the store continues to run smoothly and the customers are delivered the best customer service and experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Receptionist Assistant

University Of Memphis
08.2022 - 12.2022
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.

Busser

Ruth Chris Steakhouse
04.2021 - 08.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Server

Perkins bakery and Restaurant
06.2019 - 08.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Education

still seeking bachelor's -

University of Memphis
05.2025

Bachelor of Science - Nursing

Tennessee State University
Transferred Schools
03.2020

High school Diploma -

Overton High School
Memphis, TN
05.2018

Skills

  • Communication skills
  • Computer and technology and office filing skills
  • Management Skills
  • Customer Relations
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Office Administration

Projects

Goulds Academy Beauty school, 8000 US-64 #108, Bartlett, TN, 38133, Seeking Esthetician certificate, 11/01/23, 06/01/24

Timeline

Receptionist Assistant

University Of Memphis
08.2022 - 12.2022

Busser

Ruth Chris Steakhouse
04.2021 - 08.2021

Server

Perkins bakery and Restaurant
06.2019 - 08.2019

Assistant Manager

Dunkin donuts
12.2018 - 11.2023

still seeking bachelor's -

University of Memphis

Bachelor of Science - Nursing

Tennessee State University

High school Diploma -

Overton High School

Similar Profiles

CREATE PROFILE
Imani Williams