Alyicia Young
Westerville,OH
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families from diverse populations through empathetic communication, respectful attitude and excellent customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Nurse, Emergency Department
Mount Carmel St. Ann's
06.2022 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Customer Service Specialist Head Cashier
Dick's Sporting Goods, Inc
09.2020 - 06.2022
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Met customer service goals and exceeded customer expectations.
Cashier
Lowes Home Improvment
03.2020 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Shift Leader
Pizza Hut
06.2019 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Science - Nursing
Mount Carmel College of Nursing
Columbus, OH05.2022
High School Diploma -
Logan High School
Logan, OH05.2018
Skills
- Medical Records Management
- Privacy and Confidentiality
- Regulatory Compliance
- Patient Assessments
- Time Management
- Patient Advocacy
- Ethical Practice
- Effective Communication
Certification
- PALS - Pediatric Advanced Life Support
- BLS - Basic Life Support
- ACLS - Advanced Cardiac Life Support
- Ultrasound IV
Availability
Monday-Thursday:
Any shift
Fridays:
PRN
Saturday & Sunday:
Unavalible
Timeline
Registered Nurse, Emergency Department
Mount Carmel St. Ann's
06.2022 - Current
Customer Service Specialist Head Cashier
Dick's Sporting Goods, Inc
09.2020 - 06.2022
Cashier
Lowes Home Improvment
03.2020 - 05.2020
Shift Leader
Pizza Hut
06.2019 - 03.2020
Bachelor of Science - Nursing
Mount Carmel College of Nursing
High School Diploma -
Logan High School