ALYLAH GOMEZ
Fort Worth,TX
Summary
Motivated professional with extensive experience in customer service and operations management. Proven skills in team leadership, complaint resolution, and process optimization. Demonstrated success in training staff and enhancing workflow in both hospitality and warehouse settings. Recognized for strong interpersonal abilities and a focus on efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Applied Industrial Technologies
2024.07 - Current
- Receive, inspect, and stock incoming shipments while maintaining accurate inventory records.
- Pick, pack, and ship orders efficiently to meet strict deadlines.
- Operate warehouse equipment safely to move and organize materials.
- Collaborate with team members to ensure smooth daily operations and customer satisfaction.
Waitress Supervisor
Mezcales Grill and Bar
2021.01 - 2024.03
- Trained and mentored new employees on POS systems, menu items, and customer service standards.
- Provided hands-on leadership to wait staff, ensuring prompt, courteous service and customer satisfaction.
- Managed daily dining room operations including seating arrangements, cleanliness, and table maintenance.
- Monitored customer feedback and implemented improvements to enhance overall guest experience.
Head Hostess
Bernardo’s Bar and Grill
2020.05 - 2021.11
- Directed front desk operations including reservations, seating, and guest inquiries.
- Handled customer complaints and resolved issues quickly while maintaining professionalism.
- Supported management by organizing staff schedules, restocking supplies, and maintaining workflow.
- Demonstrated accuracy in handling transactions and record-keeping.
Education
High School Diploma - undefined
Marine Creek Collegiate High School
Marine Creek Parkway, TX06.2021
Skills
- Customer Experience Optimization – Skilled in delivering top-tier service and resolving issues to build loyalty
- Leadership & Team Development – Experienced in training, mentoring, and motivating staff for peak performance
- Operational Efficiency – Strong background in streamlining workflows and maintaining smooth day-to-day operations
- Inventory & Order Management – Proficient in stocking, tracking, and fulfilling orders with accuracy and speed
- Problem Solving & Conflict Resolution – Quick thinker able to resolve complaints and challenges effectively
- Multitasking & Time Management – Adaptable under pressure, excelling in high-volume and fast-paced settings
- Cash Handling & Point-of-Sale Expertise – Trusted with financial transactions and system accuracy
Languages
Spanish
Native or Bilingual
Korean
Professional Working
Timeline
Warehouse Associate
Applied Industrial Technologies
2024.07 - Current
Waitress Supervisor
Mezcales Grill and Bar
2021.01 - 2024.03
Head Hostess
Bernardo’s Bar and Grill
2020.05 - 2021.11
High School Diploma - undefined
Marine Creek Collegiate High School