Alynn White
Oceanside,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues and providing staff with adequate support and mentorship.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mortgage Loan Originator
Crane Credit Union
Odon, IN
06.2024 - 05.2025
- Interviewed and assisted clients in completing mortgage applications and gathered financial documentation
- Developed relationships with real estate agents, builders, title companies, attorneys and other referral sources.
- Collaborated with third party vendors to expedite loan closing processes
Licensed Mortgage Loan Originator
Rocket Mortgage
Detroit, MI
05.2022 - 06.2024
- Educated clients on various mortgage products and lending options available.
- Utilized CRM software to manage a pipeline of 100+ client interactions and track loan progress.
- Ensured compliance with federal regulations such as Truth-in-Lending Act, Real Estate Settlement Procedures Act, Equal Credit Opportunity Act and Home Mortgage Disclosure Act.
- Developed and maintained relationships with real estate agents, builders, and financial professionals to increase referral business.
- Negotiated terms of loans with customers based on their individual needs.
- Monitored loan progress, ensuring timely processing and closing.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
Branch Manager
First Financial Bank
Cincinnati, Ohio
01.2015 - 05.2022
- Managed daily branch operations and ensured compliance with banking regulations.
- Conducted regular team meetings to communicate goals and expectations clearly.
- Managed staff scheduling, hiring and training processes.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
Education
High School Diploma -
H.L. Richards
Oak Lawn05-2007
Skills
- Compliance management
- Client consultation
- CRM software utilization
- Customer relationship management
- Performance evaluations
- Verbal and written communication
- Coaching and mentoring
- Sales techniques
- Cash handling
Certification
- Hospitality Management Certificate: eCornell September 2025
- NMLS #1414468: Registered 2016; Licensed 2022
- Indiana Notary Public: April 2018
Accomplishments
- Leaders' Circle Recognition: First Financial Bank 2021
Timeline
Mortgage Loan Originator
Crane Credit Union
06.2024 - 05.2025
Licensed Mortgage Loan Originator
Rocket Mortgage
05.2022 - 06.2024
Branch Manager
First Financial Bank
01.2015 - 05.2022
High School Diploma -
H.L. Richards
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