Alynna Jones
Hamilton,NJ
Summary
Dynamic professional with a proven track record of exceeding sales goals at Ulta Beauty Inc. and enhancing customer engagement through critical thinking and efficient inquiry resolution. Excelled in diverse roles, from managing athletic teams to leading STEM lessons, showcasing adaptability and proficiency in Microsoft Office Suite. Demonstrates strong collaboration skills, driving team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Swim Instructor
YMCA Hamilton Recreation Centre
Hamilton, NJ
06.2024 - Current
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Provided swimming instruction to individuals and groups of all ages.
- Observed participants during classes, watching for issues and incorrect techniques.
- Assessed needs of participants and developed class exercises to address expectations.
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
- Recommended appropriate level classes to swimmers based on needs and preferences.
- Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
- Listened to class members and customers and adapted class content and instructions to meet needs and enhance fitness and engagement.
- Conducted swim lessons for groups and individuals, ensuring a safe and supportive environment.
Lead Beauty Advisor
Ulta Beauty Inc.
Hamilton, NJ
11.2021 - Current
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Maintained detailed records of sales transactions using computerized systems.
- Conducted product knowledge classes to ensure staff was knowledgeable about products and services.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended merchandise based on expert product knowledge and client preferences.
- Assisted with inventory management processes including receiving shipments, stocking shelves, tracking inventory levels and ordering new supplies as needed.
- Resolved customer complaints promptly and efficiently in a professional manner.
Intern
James R. Clark Memorial Sickle Cell Foundation
Columbia , SC
01.2023 - 04.2023
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Women's Basketball Manager
Benedict College
Columbia, SC
08.2022 - 03.2023
- Supervised student managers responsible for tasks such as setting up practice drills or recording game footage.
- Planned, organized or led exercise routines, athletic events or arts and crafts.
- Planned out team meals before away trips according to dietary preferences specified by individual athletes.
- Talked to coworkers using computers, radios and other electronic devices.
- Verified team and player information before matches to maintain recordkeeping accuracy.
- Delegated work to staff, setting priorities and goals.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Coordinated with coaches to ensure that players are meeting academic requirements for eligibility.
- Compiled statistical data from practices and games to assess performance outcomes.
- Distributed uniforms, gear and rosters to team members each season.
- Operated score board during games to keep accurate counts of baskets and penalties.
- Created and maintained a comprehensive database of player information, including health records, contact information, game statistics, and other relevant details.
Student Leader Intern
CCI Freedom School
Trenton, NJ
06.2022 - 08.2022
- Coordinated STEM lessons for elementary students.
- Offered hands-on learning opportunities to develop student self-esteem and life skills.
- Facilitated small group activities that addressed specific academic objectives.
- Maintained accurate records of student progress using data collection methods such as formal assessment tools, anecdotal notes, rubrics.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Created safe, nurturing environment of trust and respect.
COVID-19 Call Center Volunteer
CVS Pharmacy
Columbia , SC
08.2021 - 10.2021
- Assessed caller needs by listening carefully and responding appropriately.
- Explained the importance of contact tracing efforts in order to contain the spread of the virus.
- Identified potential areas of risk or concern during conversations with callers and reported them accordingly.
- Resolved conflicts between parties related to access to testing sites or other issues arising from the pandemic.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Education
Bachelor of Science - Public Health
Benedict College
Columbia, SC05-2023
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Collaborated effectively with diverse team members to achieve goals on time
- Handled customer inquiries with professionalism and efficiency
- Critical thinking abilities
- Flexibility and adaptability
Certification
- Adult and Pediatric First Aide/CPR/AED
Timeline
Swim Instructor
YMCA Hamilton Recreation Centre
06.2024 - Current
Intern
James R. Clark Memorial Sickle Cell Foundation
01.2023 - 04.2023
Women's Basketball Manager
Benedict College
08.2022 - 03.2023
Student Leader Intern
CCI Freedom School
06.2022 - 08.2022
Lead Beauty Advisor
Ulta Beauty Inc.
11.2021 - Current
COVID-19 Call Center Volunteer
CVS Pharmacy
08.2021 - 10.2021
- Adult and Pediatric First Aide/CPR/AED
Bachelor of Science - Public Health
Benedict College
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