Alys Montoya
Sorrento ,LA
Summary
Delivered exceptional customer service at Go Auto. Talent for handling high-pressure situations and resolving customer issues to enhance client satisfaction. Skilled in multitasking and quick to adapt, consistently achieving efficient and effective results in fast-paced work settings. At Cabela's, I was responsible for selling cards and promoting our club card to customers. I handled payments, directed customers to the right solutions when issues arose, and took care of inventory management. I also hosted fun games for existing club members as a way to thank them, and I managed store signage updates when offers expired. Additionally, I printed physical credit cards for customers and sold various products while encouraging the use of their Cabela’s club cards to enhance their shopping experience.
Overview
4
4
years of professional experience
Work History
Sales Person
Bass Pro Shops
11.2024 - Current
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs.
- Learning about various products and being able to effectively demonstrate their features and benefits to customers.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Handling customer inquiries, processing payments, and addressing account questions.
- Oversaw inventory processes and maintained high credit card usage.
- Keeping the club booth clean and organized.
- Increased sales productivity by informing customers of promotions.
- Proactively interacting with customers to either introduce them to the CLUB membership or to provide service to existing members.
Insurance Agent
Go Auto
01.2024 - 10.2024
- Call center based job, 150+ calls a day
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Processed policy payments promptly, maintaining accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Efficiently managed payment processing, voiding, and reposting.
- Transformed negative customer interactions into positive experiences through effective problem-solving.
Server
Mi Tierra Mexican Restaurant
06.2021 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously.
- Worked efficiently in not just serving and attending to customers, but also in physical work. Cleaning, bringing in boxes, throwing away multiple bags full of trash, washing dishes in the back kitchen, etc.
- I took many orders through calls, checked people out, and handled the register.
- Collaborating with other team members to ensure smooth operations and high-quality service.
- Balancing multiple responsibilities within a tight timeframe.
Skills
- Customer Service
- Insurance Sales Associate
- Professionalism and Ethics
- Fast worker
- Fast learner
- Good at multitasking
- Friendly (good with people)
- Outgoing
- Good at sales
Languages
5
Personal Information
Timeline
Sales Person
Bass Pro Shops
11.2024 - Current
Insurance Agent
Go Auto
01.2024 - 10.2024
Server
Mi Tierra Mexican Restaurant
06.2021 - 04.2022