Alysa Clawson
New Braunfels,TX
Summary
An accurate and friendly customer service associate. With many years of experience in addressing customer needs, processing transactions, and meeting all goals and expectations. Active listener and fast learner with a knack for good communication and problem solving.
Overview
9
9
years of professional experience
Work History
Owner & Guest Services
Vacay Hill Country
Canyon Lake, TX
12.2025 - Current
- Delivered high-quality customer service to short-term rental guests, ensuring a seamless experience from booking through check-out
- Managed guest communications across multiple platforms (phone, email, messaging apps), responding promptly to inquiries and resolving issues
- Coordinated check-ins and check-outs, including keyless entry support and property access instructions
- Handled guest concerns and escalations professionally, maintaining high satisfaction and positive reviews
- Collaborated with housekeeping and maintenance teams to ensure properties met cleanliness and readiness standards
- Monitored reservation details and updated booking systems to maintain accurate records and availability
- Assisted in optimizing guest experience by providing local recommendations, directions, and support during stays
- Troubleshot common issues (Wi-Fi, access codes, property features) to minimize disruptions for guests
- Maintained knowledge of company policies, property guidelines, and local regulations related to short-term rentals
- Supported daily operations by prioritizing tasks in a fast-paced, high-volume environment.
Front Desk
4Ever Young Anti - Aging Solutions
06.2024 - 09.2025
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Taking orders for Medication and refill request, confirmed by medical records
- Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
- Handled cash/credit card transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
- Provided administrative support by preparing documents, organizing files, and handling correspondence
- Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
- Communicated with NP regarding medications, verifying and confirming prescriptions, communication with patient guidance post procedure
- Intermediate insurance handling and knowledge
- Ensured compliance with HIPPA regulations while handling patient information
Cashier
HEB
01.2022 - 06.2024
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Sales Associate
Clarks Bostonian Outlet
09.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
Cashier Team Lead/Stock Associate/Kitchen Staff
Paleface Grocery
07.2017 - 08.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Increased customer loyalty and retention.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Answered customer questions and provided detailed product information.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
Marble Falls High School
01.2020
Skills
- Customer Relations
- Cash Handling
- Microsoft Office
- Adobe Indesign/Photoshop
- PatientNow
- Verbal and written communication
LANGUAGES
English
OTHER
- Yearbook Student Life Editor (2018-2019)
- Yearbook Editor and Chief (2019-2020)
- Experience in Adobe Indesign and Photoshop
- Experience with Microsoft Office
- Experience in leadership and effective communication
Timeline
Owner & Guest Services
Vacay Hill Country
12.2025 - Current
Front Desk
4Ever Young Anti - Aging Solutions
06.2024 - 09.2025
Cashier
HEB
01.2022 - 06.2024
Sales Associate
Clarks Bostonian Outlet
09.2021 - 01.2022
Cashier Team Lead/Stock Associate/Kitchen Staff
Paleface Grocery
07.2017 - 08.2021
High School Diploma -
Marble Falls High School