Ashley Davis
Plainfield,US
Summary
I am a dynamic employee as I have experience in VIP guest services at Pacers Sports and Entertainment. Proven adaptability and critical thinking skills, effectively managing diverse teams and enhancing customer relations. I have been recognized for delivering exceptional service in fast-paced environments while training staff on new systems and procedures. I am committed to excellence and conflict resolution.
Overview
4
4
years of professional experience
Work History
Guest Services
Pacers Sports and Entertainment
09.2024 - Current
- Developed strong organizational and communication skills by successfully coordinating with other departments to ensure efficient guest services.
- Learned how to work in large environments with large groups of employees.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Gained experience working around athletes while learning how to professionally act.
- Gained experience in taking fans down to the court to watch players practice, without distracting them.
Trainer
Chick-Fil-A
01.2022 - Current
- Educated employees on proper use of organization's products and systems
- Conducted one-on-one coaching sessions with employees to develop their skills and knowledge
- Trained existing personnel on new or enhanced applications, products and job functions
- Worked as a welcoming committee to every new hire, ensuring they were comfortable with the job
- Maintained accurate records of all training activities, including attendance, evaluations and assessments
- Provided feedback on employee performance during training sessions, offering constructive criticism when necessary
- Implemented new hire training program to onboard and train new employees within operations
- Contributed ideas at team meetings regarding new approaches for delivering instruction
Team Leader
Foxes Pizza
10.2020 - 12.2021
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Motivated team to achieve optimal results through effective communication and interpersonal skills
- Successfully led team of 10 members to deliver projects on time and within budget
Education
Bachelors - Social Work
Point University
West Point, GA05.2026
High School Diploma -
Plainfield Community High School
05.2022
Skills
- Hospitality and service industry background
- VIP guest services
- Able to work in all types of weather conditions
- Adaptability and flexibility
- Customer relations
- Client relations
- Conflict Resolutions
- Time Management
- Kitchen equipment operation and maintenance
- Food Safety
Accomplishments
Shot Archery through S3DA and competed at a state and national level.
Completed a 10 year membership through 4-H in shooting sports for archery.
Timeline
Guest Services
Pacers Sports and Entertainment
09.2024 - Current
Trainer
Chick-Fil-A
01.2022 - Current
Team Leader
Foxes Pizza
10.2020 - 12.2021
High School Diploma -
Plainfield Community High School
Bachelors - Social Work
Point University
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