Alysa Makaneole
Kapolei,HI
Summary
Detail-oriented and customer-focused professional with experience in customer service, cash handling, front-desk operations, and team collaboration in fast-paced environments. Recognized for strong communication skills, professionalism, and the ability to build positive relationships with customers and coworkers. Experienced in managing multiple responsibilities while maintaining accuracy and organization. Known for adaptability, reliability, and a strong commitment to providing exceptional service.
Overview
4
4
years of professional experience
Work History
Cashier / Customer Service
Hi-Cravings Mobile
Kapolei, Hi
01.2025 - Current
- Managed cashier and açai bowl preparation responsibilities independently during solo shifts, ensuring smooth and efficient operations
- Delivered fast, friendly, and accurate customer service in a high-volume mobile food service environment
- Maintained cleanliness, organization, and proper stocking of work and customer service areas
- Collaborated with supervisory team members to ensure customer needs were met and service standards were upheld
- Supported consistent operations while balancing concurrent employment at Mahi’ai Table, demonstrating strong time management and reliability
Hostess, crosstrained in Food-Running and bussing as well as serving
Mahi’ai Table
Kapolei, Hi
01.2025 - 06.2026
- Served as the primary point of contact for guests, providing professional assistance and ensuring a positive dining experience
- Coordinated with kitchen, serving, and support staff to efficiently accommodate 900+ guests during peak dinner service
- Trained and onboarded 2 new host staff members, improving team consistency and guest service flow
- Managed seating charts and station rotations to optimize workflow and reduce wait times
- Communicated effectively with management and staff to address guest needs and resolve service issues
- Conducted regular inventory checks of front-of-house supplies including menus, utensils, and napkins
- Cross-trained as a server to provide support during high-volume shifts and ensure smooth operations
- Maintained cleanliness and organization of dining and service areas, including bussing tables and resetting stations
- Accurately processed cash and card payments while ensuring transaction accuracy and accountability
- Demonstrated strong time management by balancing multiple jobs while maintaining consistent performance and reliability
Cashier and Customer Service Representative
Jollibee
Kapolei, Hi
10.2024 - 01.2025
- Took and processed customer orders at the front counter and drive-thru.
- Balanced cash drawer at beginning and end of each shift.
- Awarded "Employee of the Month" and "Suggestive Seller of the Month" in the first month.
- Recognized for 5-star customer service and ability to work under pressure.
- Informed customers of promotions and special offers to increase sales.
- Provided information to customers on products or services.
- Addressed customer questions and complaints with professionalism.
- Kept clean, organized, and well-stocked checkout area
Cashier and Customer Service Representative
Papa Johns
Kapolei, Hi
03.2022 - 08.2022
- Provided efficient, high-volume customer service in a fast-paced environment
- Handled orders, payments, and customer inquiries with accuracy
- Collaborated with team members to ensure timely order fulfillment
- Maintained cleanliness and organization under time-sensitive conditions
Education
Bachelor of Science - Computer Science And Software Engineering
University of Hawaii At Manoa
Honolulu, HI05.2029
High School -
Leilehua High School
Wahiawa, HI05.2023
Skills
- Customer Service
- Front-Desk Operations
- Communication Skills
- Attention to Detail
- Time Management
- Organization
- Cash Handling & Payment Processing
- Team Collaboration
- Multitasking
- Problem Solving
- Data Entry
- Computer Literacy
Languages
English
Japanese
Interests
- Technology and Software Development
- Graphic Design and Digital Media
- Animal Welfare and Volunteer Service
- Continuous Learning and Professional Development
- Creative Problem Solving
- Travel and Cultural Exploration
Timeline
Cashier / Customer Service
Hi-Cravings Mobile
01.2025 - Current
Hostess, crosstrained in Food-Running and bussing as well as serving
Mahi’ai Table
01.2025 - 06.2026
Cashier and Customer Service Representative
Jollibee
10.2024 - 01.2025
Cashier and Customer Service Representative
Papa Johns
03.2022 - 08.2022
Bachelor of Science - Computer Science And Software Engineering
University of Hawaii At Manoa
High School -
Leilehua High School