Alysa Olin
Herriman,UT
Summary
Committed job seeker with a history of supervisory experience in the fields of safety, security, and fulfillment as well as meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Fulfillment Manager
Eagle Eye Promotions
West Jordan, UT
10.2023 - Current
- Ensured compliance with safety regulations while overseeing all fulfillment activities.
- Maintained strong relationships with external partners such as carriers, vendors.
- Analyzed performance data to identify areas for improvement within the operation team.
- Resolved any customer service issues related to order fulfillment in a timely manner.
- Ensured customer satisfaction by maintaining high levels of accuracy throughout the entire order lifecycle.
- Organized warehouse operations, including receiving, stocking, picking, packing, shipping and returns.
- Coordinated cross-functional teams for successful execution of special projects or initiatives.
Order Management Specialist
Candle Warmers ETC
West Valley City, UT
05.2022 - 02.2023
- I worked with warehouse shipping teams to make sure orders and inventory were accurate
- Took calls, wrote emails, and interacted with in-house and out of house sales teams
- Manually entered sales orders, processed sales orders, and various other related tasks
- Programs used were Netsuite, SPS, Commercehub, Excel, Outlook, Teams, Word, DSCO, and FileZilla.
- Resolved customer issues related to order placement, pricing discrepancies, shipping delays.
- Liaised between internal departments such as finance, marketing, and manufacturing in order to resolve any issues related to the ordering process.
- Developed strong relationships with customers through excellent communication skills.
- Provided support for sales teams by responding quickly to inquiries regarding product availability and pricing information.
Content Writer/Content Curator
Making Web, LLC
Remote
07.2021 - 08.2022
- Writing, creating, and curating news articles within a timely manner
- Researching multiple sources and citing them appropriately
- Keeping in mind search engine optimization while staying true to the company's core values.
- Developed keyword-rich SEO articles to promote brand awareness and improve organic search rankings.
- Edited existing content to ensure accuracy, clarity, readability and consistency with company standards.
- Proofread all written material prior to publication for grammar, punctuation and spelling errors.
- Researched industry trends and topics to create relevant, informative content.
- Generated ideas for new content topics based on customer feedback and market research data.
Education
GED -
Salt Lake Community College
01.2009
Skills
- 65 WPM
- Investigative Report Writing
- Shipping and receiving
- Inventory Monitoring
- Vendor Management
- Warehouse Operations
- Inventory Coordination
- Staff Training
- Customer Relations
- Corrective Action Implementation
- Quality Assurance
- Inventory Management
- Shipment Tracking
- Order Management
- Forklift Operation
- Safety Management
- Problem-solving aptitude
- Written Communication
- Warehouse Inspections
- Windows 95-10 knowledge
- Editing
- Call Center
- CCTV
- Loss Prevention
- Order Management System
- NetSuite
- Order Entry
- Order Fulfillment
- Office experience
- Remote Office Availability
- Google Drive
- MS Office
- Shipstation and Shopify Software Proficiency
Assessments on Indeed
- Data Entry - Highly Proficient, 12/01/19, Highly Proficient
- Attention to Detail Skills - Expert, 08/01/18, Expert
- Call Center Customer Service - Expert, 01/01/20, Expert
- Customer Focus & Orientation - Expert, 02/01/20, Expert
- Attention to Detail - Highly Proficient, 05/01/20, Highly Proficient
- Customer focus & orientation - Expert, 12/01/21, Expert
- Written communication - Expert, 12/01/21, Expert
- Customer service - Highly Proficient, 04/01/22, Highly Proficient
Personal Information
Willing To Relocate: Anywhere
Timeline
Fulfillment Manager
Eagle Eye Promotions
10.2023 - Current
Order Management Specialist
Candle Warmers ETC
05.2022 - 02.2023
Content Writer/Content Curator
Making Web, LLC
07.2021 - 08.2022
GED -
Salt Lake Community College