Alyse Cooper
Rogers,AR
Summary
Customer-focused Receptionist with expertise in client communication and appointment management. Drives positive client experiences through effective conflict resolution and efficient scheduling. Committed to enhancing customer satisfaction and optimizing salon operations. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Hair Salon Receptionist
Freshair
Rogers, AR
03.2019 - 03.2020
- Greeted clients warmly, enhancing their experience while managing appointment scheduling efficiently.
- Answered phone calls and addressed client inquiries, ensuring high levels of client satisfaction.
- Maintained clean and organized reception area, contributing to a welcoming atmosphere for clients.
- Processed payments accurately using salon management software.
- Oversaw product inventory and replenished stock.
- Scheduled appointments using an online booking system.
Automotive Sales Consultant
Superior Buick GMC
Fayetteville, Arkansas
01.2015 - 12.2016
- Assisted customers in selecting vehicles that matched their preferences and needs.
- Conducted thorough vehicle demonstrations to showcase features and benefits.
- Collaborated with finance team to facilitate customer loan applications smoothly.
- Maintained up-to-date knowledge of automotive trends and product offerings.
- Built rapport with clients through exceptional customer service and follow-ups.
- Managed online inquiries, providing timely responses to potential buyers.
- Participated in sales meetings to strategize on improving sales techniques.
Front of House Manager
Logan’s Roadhouse
Rogers, AR
05.2011 - 02.2015
- Managed front-of-house staff to ensure excellent customer service.
- Oversaw guest seating arrangements to maximize capacity and minimize wait times.
- Resolved customer complaints promptly to ensure high satisfaction and repeat patronage.
- Coordinated dining room setup and cleanliness to enhance guest experience.
- Trained new team members on service standards and procedures.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Performed daily opening and closing duties such as setting up registers, counting money.
Education
Some College (No Degree) - Liberal Arts
Chemeketa Community College
Salem, ORSome College (No Degree) - French
NorthWest Arkansas Community College
Bentonville, ARSkills
- Basic accounting
- Client communication
- Salon management software
- Payment processing
- Inventory management
- Customer relationship management
- Product knowledge
- Conflict resolution
- Time management
- Effective communication
- Training and development
- Cold calling
- Brand representation
- Staff training
- Schedule management
- Telephone support
- Complaint resolution
- Attention to detail
- Problem solving
- Organization
- CRM
- Excel
Languages
French
Limited
Accomplishments
Top Performer Buick GMC 2015
Timeline
Hair Salon Receptionist
Freshair
03.2019 - 03.2020
Automotive Sales Consultant
Superior Buick GMC
01.2015 - 12.2016
Front of House Manager
Logan’s Roadhouse
05.2011 - 02.2015
Some College (No Degree) - Liberal Arts
Chemeketa Community College
Some College (No Degree) - French
NorthWest Arkansas Community College