Jasmine DiForca
Ronkonkoma
Summary
Dedicated professional with strong customer service skills and attention to detail. Experienced in appointment scheduling and client communication, committed to enhancing client satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Hair Salon Receptionist
Salon JL
Ronkonkoma, NY
10.2025 - 07.2026
- Managed appointment scheduling and client inquiries using salon management software.
- Provided exceptional customer service, enhancing client satisfaction and retention rates.
- Assisted with daily operations, ensuring a clean and welcoming reception area.
- Coordinated communication between clients and stylists to optimize service delivery.
- Processed payments and maintained accurate cash handling procedures.
- Adapted quickly to changing schedules and client needs in a fast-paced environment.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Increased repeat clientele with exceptional customer service, addressing inquiries, and resolving issues promptly.
- Coordinated special events and promotions that resulted in increased referrals from satisfied customers.
- Updated customer records and maintained accurate client information.
- Worked flexible hours across night, weekend, and holiday shifts.
- Key holder, dealing with opening and closing the store everyday.
- dealt with payroll and hours for other team members.
Lead Cashier
Ulta
Patchogue, NY
01.2025 - 11.2025
- Supervised daily cash handling and transaction processes to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on operational procedures and customer service best practices.
- Implemented process improvements to enhance checkout efficiency and reduce customer wait times.
- Conducted regular audits of cash drawers to maintain accountability and prevent discrepancies.
- Collaborated with management to develop promotional strategies that increased sales during peak periods.
- Resolved customer inquiries and complaints, ensuring a positive shopping experience for all patrons.
- Analyzed sales data to identify trends, informing inventory management decisions for high-demand products.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Led cashiers and associates in providing thoughtful customer service.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Used POS system to enter orders, process payments and issue receipts.
Salon Associate
Beach Bum Tanning Salon
Patchogue, NY
09.2023 - 12.2024
- Provided exceptional customer service, ensuring positive client experiences and satisfaction.
- Maintained cleanliness and organization of salon equipment and products to enhance operational efficiency.
- Assisted clients in selecting tanning services and products based on individual needs and preferences.
- Educated customers on safe tanning practices and product usage, promoting health-conscious decisions.
- Processed transactions accurately using point-of-sale systems, ensuring seamless customer check-out experiences.
- Collaborated with team members to optimize salon workflow and improve service delivery timelines.
- Trained new associates on salon procedures, enhancing team performance and service consistency.
- Implemented inventory management processes to track supplies, reducing waste and improving stock accuracy.
- Contributed to salon''s social media presence by capturing high-quality before-and-after photos of client transformations.
Sales Associate
Victoria Secret
Lake Grove, NY
01.2021 - 09.2023
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained visual merchandising standards to drive product appeal and sales.
- Processed transactions accurately, ensuring efficient checkout procedures.
- Educated customers on promotions and loyalty programs to increase engagement.
- Collaborated with team members to achieve daily sales goals and targets.
- Monitored inventory levels, identifying restocking needs for optimal product availability.
- Resolved customer inquiries and concerns promptly, fostering positive relationships.
- Participated in training new associates on product knowledge and store policies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Education
High School Diploma -
Sachem North High School
Lake Grove, NYSkills
- Strong organization
- Maintaining cleanliness
- Upselling services
- Appointment scheduling
- Professional appearance
- Client confidentiality
- Calendar management
- Basic accounting
- Front desk management
- Telephone support
- Checkout services
- Teamwork and collaboration
- Meeting support
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Punctual and reliable
- Multitasking
- Excellent communication
- Critical thinking
- Customer satisfaction
- Flexibility
- Telephone and email etiquette
- Billing and invoicing
Timeline
Hair Salon Receptionist
Salon JL
10.2025 - 07.2026
Lead Cashier
Ulta
01.2025 - 11.2025
Salon Associate
Beach Bum Tanning Salon
09.2023 - 12.2024
Sales Associate
Victoria Secret
01.2021 - 09.2023
High School Diploma -
Sachem North High School