Summary
Overview
Work History
Education
Skills
Timeline
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Alysha Frazier

Raeford,USA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience

Work History

Online Task Contributor

Telus International
03.2024 - Current
  • Implemented innovative solutions to address business challenges, driving improvements in overall operations.
  • Enhanced brand recognition through creative campaigns that resonated with target audiences.
  • Achieved superior results with strategic planning, goal-setting, and focused execution of tasks at hand.
  • Delivered high-quality work within tight deadlines, consistently exceeding client expectations.

Maternity Leave

AFFEES
06.2023 - 08.2023
  • Utilized maternity leave to nurture newborn daughter.

Customer Service Associate

AAFES Exchange Service Military clothing
04.2022 - 05.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Work from Home Customer Service Representative

Cox Communications (Through SITEL, NOW CALLED FOUNDEVER)
04.2020 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Associate of Arts - Business Administration

University of Phoenix
Fayetteville, NC
01.2013

Skills

  • Approachable demeanor
  • Effective team collaboration
  • Adaptable to change
  • Effective problem resolution
  • Prioritization and scheduling
  • Strong attention to detail

Timeline

Online Task Contributor

Telus International
03.2024 - Current

Maternity Leave

AFFEES
06.2023 - 08.2023

Customer Service Associate

AAFES Exchange Service Military clothing
04.2022 - 05.2023

Work from Home Customer Service Representative

Cox Communications (Through SITEL, NOW CALLED FOUNDEVER)
04.2020 - 05.2021

Associate of Arts - Business Administration

University of Phoenix

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