Alysha Kusler-Martinez
Henderson
Summary
Dynamic operations leader with a proven track record at Progress Residential, driving income growth and enhancing team performance. Expert in budget management and contract negotiation, I excel in fostering collaboration and achieving high occupancy rates. Committed to delivering exceptional service and strategic initiatives that exceed expectations.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
OWNER/OPERATOR
RELIANT HOME SERVICES, LLC
LAS VEGAS
04.2025 - Current
- Launched and managed residential and commercial cleaning business specializing in property turns and deep cleans.
- Oversaw daily operations, including scheduling, vendor management, client acquisition, and quality control across multiple job sites.
- Developed SOPs and service standards to ensure compliance with industry expectations based on 12+ years in property management.
- Managed budgeting, invoicing, staffing, and customer service to drive growth and maintain five-star client satisfaction.
PORTFOLIO OPERATIONS DIRECTOR
PROGRESS RESIDENTIAL
LAS VEGAS
07.2024 - 04.2025
- Directed operations for 5,000 single-family rentals, emphasizing NOI and performance metrics.
- Elevated Las Vegas market to #1 ranking among 14 markets for ten consecutive months.
- Elevated occupancy rate to 97% while surpassing NOI by 1M year-over-year
- Attained top performance in income growth, renewal rates, and cost management.
- Oversaw cross-departmental initiatives to align KPIs and surpass performance benchmarks.
ASSISTANT DIRECTOR, RESIDENT OPERATIONS
PROGRESS RESIDENTIAL
LAS VEGAS
07.2022 - 07.2024
- Facilitated cross-departmental collaboration to enhance service delivery efficiency.
- Drove accountability measures and KPI tracking for team and portfolio advancement.
- Enhanced home quality, achieving 93% pass rate, surpassing established 75% pass standard
- Reduced overall vacancy days from 67 to 42, exceeding market goal of 54 days.
- Enhanced recruitment and retention strategies to develop high-performing teams.
LEASING MANAGER
PROGRESS RESIDENTIAL
LAS VEGAS
01.2022 - 07.2022
- Oversaw leasing consultants to enhance centralized team collaboration.
- Conducted performance evaluations and developed strategies for improvement.
- Facilitated coordination of leasing timelines with operations and turn teams.
- Ensured compliance with state and local laws on fair housing practices.
- Resolved tenant inquiries, promoting a supportive living environment.
PROPERTY MANAGER
CUSHMAN & WAKEFIELD
LAS VEGAS
08.2016 - 01.2022
- Oversaw 90 to 300 residential units, achieving consistent occupancy rates above 95%.
- Delivered year-over-year EGI growth of 32% through strategic initiatives.
- Managed budgeting processes, vendor relationships, and capital project ROI analysis.
BROKER ASSISTANT / OFFICE MANAGER / PROPERTY MANAGER
THE RUSSELL GROUP
LAS VEGAS
02.2014 - 08.2016
- Managed vendor and investor relationships, contracts, and accounting processes.
- Coordinated maintenance, renovation logistics, and client relations to ensure project success.
- Assisted brokers with preparation of client documentation and transaction records.
- Conducted market research to inform broker decision-making and strategy development.
Education
Certificate - Real Estate & Property Management
Key Real Estate School
Las Vegas, NV01.2014
GED -
Cimarron Memorial High School
Las Vegas, NV05-2009
Skills
- Leadership and communication
- Budget management
- Contract negotiation
- Payroll administration
- Fair housing compliance
- Project management
- Training and development
- Market analysis
- General ledger accounting
- Yardi software proficiency
- Microsoft Office Suite expertise
- Google Workspace proficiency
- CRM systems knowledge
- Marketing platforms experience
- Financial reporting tools
Awards
- Bascom - 2018 Excellence Award
- Cushman & Wakefield - 2019 Outstanding Performance Award
Certification
Real Estate Salesperson License - NVRED
Timeline
OWNER/OPERATOR
RELIANT HOME SERVICES, LLC
04.2025 - Current
PORTFOLIO OPERATIONS DIRECTOR
PROGRESS RESIDENTIAL
07.2024 - 04.2025
ASSISTANT DIRECTOR, RESIDENT OPERATIONS
PROGRESS RESIDENTIAL
07.2022 - 07.2024
LEASING MANAGER
PROGRESS RESIDENTIAL
01.2022 - 07.2022
PROPERTY MANAGER
CUSHMAN & WAKEFIELD
08.2016 - 01.2022
BROKER ASSISTANT / OFFICE MANAGER / PROPERTY MANAGER
THE RUSSELL GROUP
02.2014 - 08.2016
Certificate - Real Estate & Property Management
Key Real Estate School
GED -
Cimarron Memorial High School