Alysha Melendez
Orlando,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Driver and Delivery
Door Dash
07.2020 - 08.2023
- Collect items such as food at restaurants, Groceries, Dog food, etc
- And transport them to the assigned destination while ensuring routes and time schedules are met
- Review orders before leaving the business to ensure that all items are accounted for, and customer is satisfied
- Assist with loading and unloading items from vehicles
- Ensure that orders and items are complete, packed correctly, and safely delivered to the correct client
- Maintain client informed via text messaging when the orders from the restaurant or store are delayed therefore, the delivery would be delayed
- Customer service
- Detailed oriented
- Ability to adhere to assigned routes and schedules
- Strong time management
- Red Cross CPR Training
Universal Orlando, Food and Beverage Host
11.2021 - 07.2023
- Provided friendly, courteous assistance to guests while answering questions and directed guests within a specific food service area
- Maintained internal and external crowd control
- Welcomed and greeted guests, accommodated guests with special needs, quoted wait times, maintained an efficient waitlist, directed guests to appropriate waiting areas, and made reservations
- Coordinated the orderly movement of guests by monitoring table turns managed seating plans with the understanding of service capacity.
Orlando Team Member | Halloween Horror Night Attendant
Universal
09.2021 - 10.2021
- Provided support to Halloween Horror Nights Haunted Houses and Shows by building and breaking down queue equipment, provided crowd control, and maintained the flow of the Haunted House and show by monitoring the queue and venue to proactively ensure compliance with safety standards and restrictions
- Greeted, welcomed and engaged guests in a positive, polite, and friendly manner
- Provided guests directions and/or safety instructions.
Seasonal Lifeguard
City of Orlando
06.2018 - 08.2018
- Monitored aquatic activities
- Monitored swimmers’ safety and enforcing policies and pool regulations
- Conducted rescue operations
- Stayed alert to changing weather conditions and alerted swimmers
- Facilitated swimming classes for younger children
- Inspected pool equipment before starting a shift.
Education
ASSOCIATE DEGREE - Early Childhood Education
Valencia College
07.2023
Colonial High School
Skills
- Customer service focused
- Detailed oriented
- Detailed and focused with numbers
- Ability to deal with challenging customers
Timeline
Universal Orlando, Food and Beverage Host
11.2021 - 07.2023
Orlando Team Member | Halloween Horror Night Attendant
Universal
09.2021 - 10.2021
Driver and Delivery
Door Dash
07.2020 - 08.2023
Seasonal Lifeguard
City of Orlando
06.2018 - 08.2018
ASSOCIATE DEGREE - Early Childhood Education
Valencia College
Colonial High School