Alysha Tesoro
Fairfield,CA
Summary
Experienced and results-oriented professional with a proven track record in customer service, sales, and medical billing and coding. Skilled in strategic problem-solving and adept at leveraging technology for enhanced efficiency. Seeking to apply a diverse skill set and dedication to driving growth and delivering exceptional service in a dynamic organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Macy's
01.2016 - 01.2017
- Processed transactions accurately and efficiently while ensuring a positive customer experience
- Maintained a well-organized and visually appealing sales floor to drive sales and enhance customer satisfaction.
Senior Customer Service Associate
AAFES
01.2010 - 01.2012
- Provided exemplary customer service, resolving inquiries and complaints with professionalism and efficiency
- Managed administrative tasks including order processing, money orders, and credit card account setup
- Maintained inventory accuracy and facilitated product transfers between stores.
Education
High School Diploma -
Altus High School
Altus, Oklahoma01.2009
Skills
- Exceptional customer service skills
- Strong organizational and multitasking abilities
- Knowledge in medical billing and coding processes and procedures
- Effective communication and interpersonal skills
- Medical Terminology
- HIPAA Compliance
- Medical claims coding
- Clinical Documentation
- Claims Processing
- Procedural Coding
- Diagnostic Coding
- Anatomy knowledge
- ICD-10, HPCPS, and CPT Coding
Certification
Certified Medical Billing and Coding Specialist, National Healthcare Association (NHA), 04/12/24
Timeline
Sales Associate
Macy's
01.2016 - 01.2017
Senior Customer Service Associate
AAFES
01.2010 - 01.2012
High School Diploma -
Altus High School