ALYSHIA NIETO-ALTIERI
Griffith,Indiana
Summary
Energetic Lead Sales Associate models passion for brand, customer, and product to meet and exceed individual and team goals. Collaborates with team, building strong relationships to maximize customer loyalty. Protects company assets with policy awareness and loss prevention procedures. Open to new challenges for growth opportunities and will go above and beyond to help the team.
Overview
16
16
years of professional experience
Work History
Senior Sales Consultant
Comcast
Merrillville, IN
03.2021 - Current
- Greeted and assisted customers to foster positive experiences.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Built repeat customer base by driving excellent loyalty program and data capture.
- Fostered great experience by engaging with guests, utilizing acquired skills and training.
- Cross-trained on different positions to best support team during peak periods.
- Engaged customers and trained sales associates using strong knowledge of products and promotions.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Worked hard daily to promote exemplary level of tailored service to each customer, whether through email, by phone, and or in person.
- Recognized security risks to properly handle situations.
Retail Sales Associate
Target
Highland, IN
08.2008 - 05.2021
- Handled customer complaints in a professional manner.
- Promoted special offers and discounts to encourage additional purchases.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Placed special orders or called other stores to find desired products.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
Some College (No Degree) - Surgical Technology
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Customer Support
- Customer Relations
- Marketing Understanding
- Sales Training
- Customer Relationship Building
- Training And Mentoring
- Sales Team Collaboration
- Customer Retention
- Teamwork Mindset
- Understanding Of Team Building
- Goal Attainment Planning
Timeline
Senior Sales Consultant
Comcast
03.2021 - Current
Retail Sales Associate
Target
08.2008 - 05.2021
Some College (No Degree) - Surgical Technology
Ivy Tech Community College of Indiana