Tatiana Iniguez
Fresno,CA
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
9
9
years of professional experience
Work History
Senior Sales Consultant
CarMax
Fresno, California
04.2016 - Current
- Performed periodic reviews of existing accounts to ensure that customer needs are being met effectively.
- Built relationships with key clients through regular meetings and follow-up calls.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Produced sales documents, finalized deals and filed records.
- Employed extensive product knowledge to cultivate existing customer relationships and developed rapport with new ones.
- Provided timely feedback on customer service issues or concerns raised by clients.
- Identified valuable solutions for customers with credit problems.
- Approved or denied loan applications and explained reasoning behind decisions.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Supported sales team members to drive growth and development.
- Surpassed sales goals through implementation of successful marketing strategies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries via phone, email, and chat.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
Cashier
CVS Pharmacy
Fresno, CA
11.2015 - 04.2016
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Checked personal identifications during alcohol and tobacco sales.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
Clovis East High School
Clovis, CA05-2015
Some College (No Degree) - Business Administration
California State University, Fresno
Fresno, CASkills
- Sales consultation
- CRM software
- Territory growth
- Customer support
- Active listening
- Multi-task management
- Order processing
- Product knowledge
Timeline
Senior Sales Consultant
CarMax
04.2016 - Current
Cashier
CVS Pharmacy
11.2015 - 04.2016
High School Diploma -
Clovis East High School
Some College (No Degree) - Business Administration
California State University, Fresno