Zachary Dahlin
Sandusky,OH
Summary
Results-driven professional with a proven track record of exceeding objectives and delivering impactful outcomes. Exceptional analytical, problem-solving, and communication skills are complemented by expertise in project management and marketing. Skilled in fostering seamless cross-functional collaboration to enhance team performance and drive initiatives forward. Eager to leverage experience in a dynamic role that promotes innovation and growth within the organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Sales Consultant
Halleen Kia Sandusky
Sandusky, OH
11.2024 - Current
- Achieved high customer satisfaction by delivering personalized service upon entry to dealership. Matched customer needs and budget with appropriate vehicle options, resulting in informed purchasing decisions. Enhanced dealership reputation through professional and friendly interactions.
- Enhanced customer satisfaction by delivering expert knowledge of vehicle models, emphasizing unique features and benefits. Communicated competitive advantages effectively, resulting in increased customer interest in dealership offerings.
- Facilitated seamless customer journeys from consultation to purchase, enhancing satisfaction. Delivered impactful vehicle demonstrations that highlighted key features and benefits. Enhanced customer experience during test drives by addressing inquiries and concerns. Clarified financing and leasing options, promoting informed choices.
- Achieved favorable sales prices and trade-in values through effective negotiation strategies. Delivered outcomes that enhanced customer satisfaction while advancing dealership sales objectives.
- Achieved compliance with legal and regulatory standards by accurately processing all vehicle sales and lease paperwork, including contracts, financing agreements, and warranty documentation. Streamlined document management to ensure proper signing and filing.
- Achieved high customer satisfaction through proactive follow-up calls and emails after sales. Strengthened customer loyalty by delivering exceptional post-sale support and addressing concerns promptly.
- Expanded customer base by actively generating leads through various outreach methods. Fostered relationships with potential clients at community events to drive dealership success.
- Achieved high standards of vehicle presentation for customer demonstrations through diligent maintenance practices. Coordinated with service department to swiftly address any maintenance or repair requirements.
- Enhanced customer service by staying informed on market trends and competitor offerings. Provided relevant insights on new vehicle features, contributing to informed decision-making for customers.
- Achieved high customer retention by consistently providing exceptional service and support. Increased referral rates by exceeding customer expectations and demonstrating a commitment to understanding and addressing their needs.
- Mentored junior sales team members, fostering skill development and improving overall performance.
Senior Sales Consultant
Firelands Chrysler Dodge Jeep Ram
Sandusky, OH
07.2023 - 10.2024
- Achieved high levels of customer satisfaction by delivering personalized assistance to clients entering the dealership. Matched customer needs and budget with appropriate vehicle options, resulting in successful sales outcomes. Enhanced dealership reputation through exceptional service and support.
- Enhanced customer engagement by delivering detailed insights on vehicle models, highlighting features, benefits, and specifications. Communicated competitive advantages of dealership offerings to drive customer satisfaction.
- Achieved seamless customer transitions from consultation to purchase, enhancing satisfaction. Highlighted vehicle features and benefits through engaging demonstrations. Enhanced customer experience by providing informative test drives and addressing concerns. Enabled informed customer decisions by clearly outlining financing and leasing options.
- Achieved favorable sales prices and trade-in values through effective negotiation strategies. Delivered solutions that enhanced customer satisfaction while advancing dealership sales targets.
- Achieved compliance with legal and regulatory standards by accurately processing vehicle sales and lease paperwork, including contracts, financing agreements, and warranty documentation. Streamlined document management to ensure proper signing and filing.
- Achieved high customer satisfaction through proactive follow-up calls and emails after sales. Strengthened customer relationships by delivering exceptional post-sale support, resulting in increased loyalty.
- Expanded dealership customer base by actively generating leads through diverse methods, including cold calling and networking. Cultivated relationships with potential customers at community events to drive engagement and increase sales opportunities.
- Achieved high standards of vehicle presentation for customer demonstrations through diligent maintenance practices. Facilitated prompt resolution of maintenance and repair needs in collaboration with service department.
- Enhanced customer satisfaction by delivering up-to-date information on market trends and competitor offerings. Cultivated a knowledgeable team through continuous education on industry developments and new vehicle features.
- Achieved high customer satisfaction by delivering exceptional service and support. Drove repeat business and referrals through proactive engagement and a focus on exceeding customer expectations.
- Provided training and mentorship to junior consultants, promoting a collaborative sales environment.
Commercial Account Manager
Valley Ford of Huron
Huron, OH
11.2023 - 07.2024
- Cultivated a welcoming environment for customers at dealership by maintaining a professional demeanor. Analyzed customer needs and preferences to offer tailored vehicle recommendations. Guided customers through the selection process to ensure alignment with budgetary constraints.
- Oversaw the development of in-depth knowledge regarding all vehicle models, focusing on features, benefits, and specifications. Analyzed competitive models to articulate the dealership's advantages to customers effectively.
- Oversaw customer journey from initial consultation to final purchase, ensuring a smooth sales process. Delivered comprehensive vehicle demonstrations that emphasized key features and advantages. Guided customers on test drives to facilitate hands-on experience and resolve any concerns. Articulated financing and leasing options to promote informed decision-making.
- Facilitated negotiations on sales prices and trade-in values, aligning customer satisfaction with dealership sales targets. Cultivated win-win solutions that fulfilled both customer and dealership requirements.
- Oversaw the completion of all paperwork related to vehicle sales and leases, including contracts, financing agreements, and warranty documentation. Managed the signing and filing processes to uphold compliance with legal and regulatory requirements.
- Oversaw customer follow-up communications post-sale to assess satisfaction levels and resolve any outstanding issues. Cultivated strong relationships through dedicated post-sale support to enhance customer loyalty.
- Developed and implemented lead generation strategies through cold calling, prospecting, and networking initiatives. Oversaw participation in community events to foster relationships with potential customers and enhance dealership market presence.
- Oversaw maintenance and presentation of display vehicles to ensure readiness for customer demonstrations. Collaborated with service department to resolve maintenance and repair issues efficiently.
- Analyzed market trends and competitor offerings to identify opportunities for growth. Led initiatives to enhance team knowledge on industry developments, ensuring customers received relevant information.
- Cultivated long-term customer relationships through exceptional service and support. Championed customer loyalty and referrals by consistently surpassing expectations and demonstrating a commitment to their needs.
Automotive Sales Consultant
Ken Ganley Automotive Group
Sandusky, OH
04.2022 - 11.2023
- Achieved high levels of customer satisfaction by delivering exceptional service upon entry to dealership. Matched customer needs and budget with appropriate vehicle options to facilitate informed purchasing decisions. Enhanced dealership reputation through consistent professional interactions.
- Enhanced customer engagement by delivering detailed insights on vehicle models, highlighting features, benefits, and specifications. Communicated competitive advantages of dealership offerings to drive customer satisfaction and loyalty.
- Facilitated seamless customer journeys from consultation to purchase, enhancing satisfaction. Executed impactful vehicle demonstrations that highlighted essential features and benefits. Provided immersive test drive experiences, addressing customer inquiries effectively. Clarified financing and leasing options, empowering customers to make informed choices.
- Achieved favorable sales prices and trade-in values through effective negotiation strategies that enhanced customer satisfaction and supported dealership sales goals. Delivered outcomes that satisfied both customer expectations and dealership performance.
- Achieved compliance with legal and regulatory standards by accurately processing all vehicle sales and lease paperwork, including contracts, financing agreements, and warranty documentation. Streamlined document management through effective signing and filing practices.
- Achieved high customer satisfaction through proactive follow-up calls and emails after sales to identify and address any concerns. Strengthened customer loyalty by delivering exceptional post-sale support tailored to individual needs.
- Expanded customer base by actively generating leads through diverse methods, including cold calling and networking. Engaged with potential customers at community events to strengthen dealership visibility and outreach.
- Achieved optimal vehicle presentation for customer demonstrations through diligent maintenance and cleaning. Facilitated prompt resolution of maintenance and repair needs in partnership with service department.
- Enhanced customer engagement by staying informed on market trends and competitor offerings. Delivered comprehensive insights on new vehicle features and industry developments to support informed decision-making.
- Achieved high customer satisfaction by delivering exceptional service and support. Drove repeat business and referrals through proactive engagement and a focus on exceeding customer expectations.
Automotive Sales Consultant
Halleen Kia
Sandusky, OH
06.2020 - 04.2022
- Achieved high customer satisfaction by delivering exceptional service upon entry to the dealership. Matched customer needs and preferences with appropriate vehicle options to facilitate informed purchasing decisions. Enhanced overall customer experience through attentive support and personalized recommendations.
- Enhanced customer engagement by delivering detailed insights on vehicle models, emphasizing features, benefits, and specifications. Communicated competitive advantages of dealership offerings, resulting in improved customer satisfaction.
- Achieved customer satisfaction by guiding them through sales process from consultation to purchase. Enhanced product knowledge through detailed vehicle demonstrations highlighting features and benefits. Improved customer experience during test drives by addressing inquiries and concerns. Clarified financing and leasing options to empower customer choices.
- Achieved favorable sales prices and trade-in values through effective negotiation strategies. Drove customer satisfaction while advancing dealership sales targets, resulting in enhanced client relationships.
- Achieved compliance with legal and regulatory standards by accurately processing vehicle sales and lease paperwork, including contracts, financing agreements, and warranty documentation. Streamlined document management to ensure proper signing and filing.
- Achieved high customer satisfaction through proactive follow-up calls and emails after sales to identify and address any concerns. Strengthened customer loyalty by delivering exceptional post-sale support tailored to individual needs.
- Achieved significant lead generation through proactive cold calling, prospecting, and networking. Expanded dealership customer base by actively engaging with potential clients at community events.
- Achieved optimal vehicle presentation for customer demonstrations through diligent maintenance and cleaning. Facilitated prompt resolution of maintenance and repair needs in partnership with service department.
- Delivered insights on market trends and competitor offerings, enhancing customer engagement. Cultivated a culture of continuous learning within the team to maintain up-to-date knowledge on industry developments.
- Achieved high customer satisfaction by delivering exceptional service and support. Drove repeat business and referrals through proactive engagement and a commitment to understanding customer needs.
Service Advisor
Halleen Kia
Sandusky, OH
06.2018 - 06.2020
- Coordinated service appointment schedules, prioritizing collection of customer and vehicle details before arrival whenever feasible.
- Provided outstanding customer service through timely and respectful greetings, fostering a welcoming environment.
- Analyzed project requirements to prepare thorough written cost estimates for labor and parts, establishing achievable completion schedules.
- Achieved timely updates for customers on repair progress and changes to estimates. Articulated cost and time requirements effectively, obtaining authorization for additional repairs to enhance service delivery.
- Performed thorough test drives on customer vehicles to assess concerns and confirm repair effectiveness, referring to test technicians for specialized evaluations when necessary.
- Monitored and enhanced customer satisfaction metrics, resulting in ranking among top 25 dealerships at peak performance.
- Educated customers on the significance of following manufacturer specifications for vehicle maintenance, leveraging comprehensive maintenance menus.
- Monitored and optimized hours allocated per customer repair order to align with dealership performance standards.
- Implemented safety measures in accordance with company guidelines, promptly notifying management of any accidents.
- Analyzed vehicle conditions and provided tailored product and repair recommendations to enhance customer service and drive sales.
- Nurtured valued customer relationships by providing honest service recommendations that fostered trust and loyalty.
- Leveraged social media platforms and community connections to generate a steady influx of new customers.
- Promoted teamwork and collective achievement, significantly contributing to the accelerated development of a young dealership and service department.
- Cultivated a transparent business environment that emphasizes integrity and prioritizes customer satisfaction.
Finish Carpenter
Self-Employed
Sandusky, OH
02.2011 - 06.2018
- Achieved client satisfaction by effectively communicating to understand unique needs and preferences. Developed tailored building plans that successfully met client expectations and project goals.
- Achieved timely project completions by optimizing work strategies for cost and efficiency. Drove project monitoring efforts and adapted plans to maintain alignment with deadlines and budgetary constraints.
- Achieved compliance with building codes and safety regulations through diligent execution of contracted work. Promoted a culture of safety by implementing effective protocols, enhancing the well-being of team members and clients.
- Achieved high-quality construction outcomes by implementing rigorous inspection protocols. Delivered projects that consistently met or surpassed industry standards and client satisfaction.
- Resolved construction-related challenges effectively, contributing to seamless project execution. Leveraged critical thinking and problem-solving expertise to enhance project efficiency and continuity.
- Achieved accurate project estimates and measurements through effective application of mathematical concepts. Delivered precise cost estimations that contributed to successful project planning and execution.
- Achieved timely completion of construction projects through effective operation of a wide range of tools and vehicles. Maximized task efficiency and safety by leveraging expertise in equipment usage.
- Achieved high client satisfaction by delivering timely project updates and addressing needs effectively. Fostered lasting relationships through consistent and professional communication strategies.
- Skills Used:
Surety Bail Agent
Self-Employed
Sandusky, OH
06.2007 - 02.2011
- Led the creation of an innovative bond application evaluation system, driving significant improvements in performance and turnover rates. Managed the streamlining of bond application assessments, ensuring a more efficient and effective workflow. Oversaw process enhancements that contributed to improved operational outcomes.
- Facilitated successful apprehension and incarceration of individuals with bond violations, enhancing public safety and legal compliance. Partnered with municipal and county courts and local and state law enforcement agencies to strengthen community safety initiatives.
- Delivered thorough research and risk assessments on bond applicants, resulting in reliable documentation for decision-making. Maintained up-to-date materials to support accurate evaluations. Captured fugitives with a 100% success rate, reflecting exceptional skills in tracking and apprehending individuals evading justice.
- Facilitated communication among various stakeholders, including law enforcement agencies and judicial authorities, to enhance information sharing and collaboration. Employed advanced investigative and skip tracing methods to successfully locate and apprehend individuals who breached bond agreements.
- Maintained CPR and First Aid certification to support immediate response capabilities in emergency situations.
- Implemented ethical interrogation strategies to ensure compliance with legal regulations and maintain integrity in information gathering.
- Utilized advanced defensive techniques to ensure safety of individuals involved in fugitive apprehension operations.
- Applied proficiency in various software applications to facilitate effective communication and thorough evaluation of bond applications.
- Developed strategic partnerships with key stakeholders, fostering an environment of collaboration and improving information sharing.
Education
No Degree - Business Management
Terra State Community College
Fremont, OH05.2019
High School Diploma - General Academics
Accelerated Christian Academy
Sandusky, OH12.2007
Skills
- Sales consultation
- Interpersonal and written communication
- Outbound sales calling
- Negotiation expertise
- New & existing business development
- Social media
- Sales presentations
- Proficient in multiple CRM systems
- Sales training
- Sales analysis
- Sales proposal creation
- Online marketing
- Social media marketing
- Territory development
- Territory management
- Product and service sales
- High quality presentations
- Lead generation
- Objection handling
- Customer retention
- Upselling strategies
- Relationship selling
- Sales closing
- Sales supervision
- Sales analytics
- Sales forecasting
Languages
English
Native or Bilingual
Certification
- Ohio Driver's License
- Valid May 2021 to May 2026
Section name
- Willing to relocate
- Authorized to work in the US for any employer
Timeline
Senior Sales Consultant
Halleen Kia Sandusky
11.2024 - Current
Commercial Account Manager
Valley Ford of Huron
11.2023 - 07.2024
Senior Sales Consultant
Firelands Chrysler Dodge Jeep Ram
07.2023 - 10.2024
Automotive Sales Consultant
Ken Ganley Automotive Group
04.2022 - 11.2023
Automotive Sales Consultant
Halleen Kia
06.2020 - 04.2022
Service Advisor
Halleen Kia
06.2018 - 06.2020
Finish Carpenter
Self-Employed
02.2011 - 06.2018
Surety Bail Agent
Self-Employed
06.2007 - 02.2011
No Degree - Business Management
Terra State Community College
High School Diploma - General Academics
Accelerated Christian Academy