Alysia Landess
Arlington
Summary
Talented Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Collections Agent
Exeter Finance
Arlington
01.2025 - 04.2026
- Negotiated payment plans with customers to secure timely repayments and reduce outstanding debt.
- Educated clients on payment options and non-payment consequences to facilitate informed decision-making.
- Identified past due accounts and contacted account holders to arrange payment.
- Tracked payment arrangements and account notes using collection software to streamline follow-ups.
- Maintained accurate records of all interactions with customers and accounts.
- Analyzed customer payment histories to identify trends and potential issues.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Adhered to company policies and applicable laws while collecting debts from customers.
Concierge
Milk & Honey Spa & Salon
Fort Worth
04.2023 - 02.2024
- Greeted clients warmly and provided exceptional customer service.
- Promoted spa services and special packages, increasing client awareness and driving service engagement.
- Recommended products and informed guests about features and benefits, enhancing their purchasing decisions.
- Answer incoming and make outgoing calls.
- Answered inquiries about services and products with detailed knowledge.
- Check patients in and out of their reservations.
- Processed customer payments accurately, ensuring smooth transactions and maintaining financial integrity.
- Managed appointment schedules for spa and salon services efficiently.
- Informed/sold guest about our different memberships
- Provided assistance to housekeeping staff during busy times
Front Desk Coordinator
Office of Sherry Kondziela, M.D., PLLC
Fort Worth
09.2022 - 04.2023
- Customer Service/ Have an open and friendly personality.
- Answer incoming and make outgoing calls.
- Schedule and Confirm appointments.
- Check patients in and out of their appointments.
- Collected copayments from patients, streamlining payment processes at check-in.
- Verified insurance coverage for patient appointments, reducing delays in service.
- Facilitated client referrals to appropriate services, ensuring timely access to care.
- Get basic information from patient before doctor enters the room.
Call Center Operator
Texas Oncology
Fort Worth
01.2022 - 09.2022
- Customer Service/ Have an open and friendly personality.
- Handled 150-270 calls daily, addressing patient inquiries and concerns to ensure satisfaction.
- Coordinated with nurse/MA on medication refills and clinical inquiries to support patient care.
- Facilitated new patient referrals to streamline onboarding process for incoming patients.
- Applied knowledge of Excel, Word, Outlook, PowerPoint, and OneNote to improve efficiency.
Account Manager
Nelnet
Burleson
03.2019 - 12.2021
- Acted as main point of contact in matters relating to client concerns and needs.
- Assisted with application and enrollment process
- Specialized in child care, trained schools in this area and customized child care how the school wants to charge within the system.
- Facilitated payment collection for private schools through our online system, ensuring timely processing and client satisfaction.
- Delivered customer service support to school staff, addressing inquiries and resolving issues promptly.
- Answer multiple calls to help assist school staff with current system issues.
- Trained and guided new Account Managers, enhancing their onboarding experience and operational readiness.
- Knowledge and ability to use Excel/Microsoft Word/Outlook/Power Point/OneNote.
Sales Associate/Key Holder
Bath & Body Works
Burleson
06.2019 - 08.2021
- Assisted with store opening and closing procedures, including counting registers, completing bank deposits, and supervising sales associates during shifts.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on product benefits and promotions to drive sales.
- Ensured optimal store presentation by organizing merchandise and maintaining cleanliness.
- Trained new staff on best practices and company policies to enhance team effectiveness.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Education
High School Diploma -
Cleburne High School
Cleburne, TX05-2015
Skills
- Debt recovery techniques
- Insurance verification
- Insurance policy sales
- Sales negotiation
- Accounts receivable
- Excel
- Microsoft Word
- Outlook
- PowerPoint
- OneNote
Certification
- Life, Accident, Health and HMO LOA
Timeline
Collections Agent
Exeter Finance
01.2025 - 04.2026
Concierge
Milk & Honey Spa & Salon
04.2023 - 02.2024
Front Desk Coordinator
Office of Sherry Kondziela, M.D., PLLC
09.2022 - 04.2023
Call Center Operator
Texas Oncology
01.2022 - 09.2022
Sales Associate/Key Holder
Bath & Body Works
06.2019 - 08.2021
Account Manager
Nelnet
03.2019 - 12.2021
High School Diploma -
Cleburne High School