Quentin Gayden Sr
Dayton,OH
Summary
As collections professional, capable of managing high-volume accounts with focus on achieving positive results. History of implementing effective collection strategies and negotiating payment arrangements. Team player known for adaptability and reliability, with strong communication and negotiation skills.
Knowledgeable Secured agent with robust background in managing overdue accounts and resolving payment issues. Proven track record of successfully negotiating repayment plans and reducing delinquency rates. Demonstrated ability to utilize effective communication and problem-solving skills to achieve positive outcomes.
Ambitious collections agent with more than 6 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt.
Overview
13
13
years of professional experience
Work History
Collections Agent
Synchrony
04.2019 - Current
- Managed collections process, ensuring timely and accurate follow-up on outstanding accounts
- Developed strategies to improve debt recovery rates and reduce delinquency
- Collaborated with cross-functional teams to resolve disputes and enhance customer satisfaction
- Led initiatives to educate customers about payment options, fostering positive relationships
- Monitored compliance with industry regulations, maintaining high standards of ethical collections
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Promoted a positive work environment by contributing innovative ideas for process improvement within the team.
- Demonstrated adaptability by effectively managing a diverse range of accounts across various industries.
- Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory changes.
- Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
Hub Manager/ Parts Specialist
O'Reilly Auto Parts
02.2013 - 02.2019
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Managed inventory levels, optimizing storage space and reducing waste.
- Trained and mentored team members on operational best practices and safety standards.
- Implemented process improvements, enhancing productivity across warehouse functions.
- Analyzed performance metrics to identify areas for operational enhancement.
- Coordinated logistics for inbound and outbound shipments, streamlining delivery schedules.
- Developed training materials for onboarding new staff, fostering a knowledgeable workforce.
- Collaborated with cross-functional teams to address operational challenges and drive solutions.
- Implemented new inventory management system to maintain optimal stock levels and minimize waste.
- Collaborated with senior leadership to develop strategic plans for hub expansion and growth opportunities.
- Ensured compliance with all legal, industry, and organizational regulations by implementing rigorous internal controls and monitoring systems.
- Coordinated cross-functional teams for seamless execution of projects and initiatives.
- Implemented data-driven decision-making processes to optimize operational efficiency and drive continuous improvement efforts.
- Managed budget effectively, reducing expenses without compromising on efficiency or quality of service.
- Established a customer-centric culture by providing exceptional service standards across all touchpoints within the hub ecosystem.
- Mentored junior staff members, enhancing their professional growth and development within the company.
- Leveraged technology tools such as digital platforms or software systems to streamline workflows while maintaining high-quality output results.
- Cultivated a positive work environment by fostering open communication, addressing employee concerns proactively, and promoting teamwork across all departments.
- Developed strong relationships with vendors, ensuring timely deliveries and quality products.
- Boosted employee morale through effective communication, recognition of achievements, and fostering an inclusive workplace culture.
Loader and Unloader
Fuyao Glass America
03.2016 - 10.2018
- Operated forklifts and pallet jacks to load and unload materials efficiently.
- Ensured compliance with safety protocols during loading and unloading processes.
- Collaborated with team members to optimize workflow in high-demand environments.
- Conducted regular inspections of loading equipment to maintain operational efficiency.
- Assisted in training new hires on proper loading techniques and safety practices.
- Implemented improvements in inventory management procedures to enhance accuracy.
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
- Supported warehouse team in maintaining clean workspaces, effectively reducing potential hazards and fostering a positive working atmosphere.
- Performed routine inspections of loading equipment, ensuring its safe operation and reducing the risk of accidents or delays.
- Demonstrated adaptability with cross-training in various warehouse roles, providing support where needed during busy periods.
- Optimized space utilization within storage areas, creating a more organized work environment for increased productivity.
- Expedited order fulfillment by accurately picking products from storage shelves according to pick lists provided.
- Enhanced overall team performance by sharing knowledge and tips on efficient loading and unloading techniques with fellow employees.
- Collaborated with supervisors to address any discrepancies found during the verification process of incoming shipments.
- Consistently met performance targets by prioritizing high-priority shipments for faster turnaround times.
- Assisted in training new hires, sharing best practices for safe and efficient loading.
- Promoted safe working environment, promptly reporting and addressing potential hazards.
- Increased safety on job, adhering strictly to protocols during loading operations.
- Decreased loading errors, paying close attention to order details and specifications.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
Education
No Degree - Business Management
University of Northwestern Ohio
Lima, OHDiploma - Multiple Intelligence
Lima Senior High School
Lima, OH05.2008
Skills
- Project Management
- Data Analysis
- User Experience Design
- Team Collaboration
- Collections processing
- Account management
- Debt negotiation
- Fair debt practices
- Recovery techniques specialist
- Goal orientation
- Outbound calling
- Collections
- Goals and performance
- Credit and collections
- Decision-making
- Relationship building
- Performance improvements
- History research
- Risk management
- Conflict resolution techniques
- Issue investigation
- Active listening
- Attention to detail
- Clear communication
Athletic Trainer
In my spare time I work with kids aging from 6-20 on related skills such as; speed, durability, endurance, knowledge , and goal assessments.
I've been coaching for 14 years throughout the Ohio region ( From Lima to Dayton )
The satisfaction for coaching comes from watching athletes exceed and believe in their abilities to become successful..
Timeline
Collections Agent
Synchrony
04.2019 - Current
Loader and Unloader
Fuyao Glass America
03.2016 - 10.2018
Hub Manager/ Parts Specialist
O'Reilly Auto Parts
02.2013 - 02.2019
No Degree - Business Management
University of Northwestern Ohio
Diploma - Multiple Intelligence
Lima Senior High School
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