Tamia James
Monaca,PA
Summary
Experienced Collections Representative skilled in customer contact and negotiation for repayment plans. Proven track record of resolving payment issues, maintaining accurate records, and adhering to ethical practices. Successfully reduced overdue accounts by 30% at Synchrony through effective communication and conflict resolution. Committed to providing exceptional customer service and optimizing collection results. Dynamic professional with strong communication and negotiation abilities. Persistent, firm, and consistent in policy adherence. Excels in nonconfrontational negotiation and reasoning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Collections Representative
Synchrony
06.2024 - Current
- Contacting customers with overdue payments, negotiating repayment plans, resolving payment issues, and maintaining accurate records of collection efforts, while adhering to ethical and legal practices
- Recorded all information regarding the financial status of customers.
- Processed payments and applied them to customer balances.
- Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
- Handled 100 plus outbound and inbound calls daily with the outbound and inbound calls daily with goal of collecting owed debt.
STNA
Agency way maker
06.2021 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing. Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Kept accurate records of patients' care, condition, and progress.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with patient transfer and ambulation.
PCT (patient Care Technician)
Fresenius Medical Care
05.2022 - 01.2023
- Hooking patients up to dialysis machines, weighing patients and administering certain medications. Maintained clean and safe environment to promote patient safety and comfort. Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Supported needs of 50+ residents under long-term care.
STNA
Altercare
03.2019 - 11.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing. Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
Home Health Aide
Midwest Home Health Care
04.2020 - 08.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions. Performed laundry, grocery shopping and other light housekeeping duties as instructed by client. Assisted disabled clients to support independence and well-being. Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Retail Sales Associate
Old Navy
08.2019 - 08.2020
- Greeted customers and helped with product questions, selections, and purchases. Stocked merchandise, clearly labeling items, and arranging according to size or color. Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products. Helped customers complete purchases, locate items, and join reward programs.
Education
High School -
Massillon High School
Massillon, OH01.2019
Skills
Negotiation
- Problem Solving
- Communication
- Conflict Resolution
- Adaptability
- Attention to Detail
- Customer Service
- Computer skills Expert
- Hospital experience Expert
- Dialysis Experience Proficient
- Payment arrangements
Certification
- CPR Certification
- CNA
- State Tested Nursing Assistant
Languages
English
Native or Bilingual
Timeline
Collections Representative
Synchrony
06.2024 - Current
PCT (patient Care Technician)
Fresenius Medical Care
05.2022 - 01.2023
STNA
Agency way maker
06.2021 - Current
Home Health Aide
Midwest Home Health Care
04.2020 - 08.2020
Retail Sales Associate
Old Navy
08.2019 - 08.2020
STNA
Altercare
03.2019 - 11.2021
High School -
Massillon High School
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