Nora Vasquez
San Antonio,TX
Summary
Resourceful Collections Representative with many years' experience in the consumer and corporate collections industry. Highly skilled in monitoring accounts, setting up payment plans and handling irate customers with professionalism and understanding. Excited to bring talent and leadership to growing collections agency.
Overview
33
33
years of professional experience
Work History
Collections Representative
Sarma
San Antonio, Texas
08.1990 - 09.1993
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Contacted customers to discuss and resolve past due accounts.
- Performed other duties as assigned by supervisor or manager.
- Negotiated repayment terms with customers in accordance with company policy.
- Analyzed customer financial statements to determine payment plans.
- Researched account information to ensure accuracy of records.
- Implemented automated systems for tracking debts and sending out reminders.
- Reasoned with customers and attempted to negotiate full balance payments.
- Handled irate customers smoothly to achieve performance targets.
- Ensured compliance with federal and state collections laws and regulations.
- Arranged for debt repayment and established repayment schedule based on customer finances.
Colector
GC Services
San Antonio, Texas
06.2001 - 09.2023
- Customer service friendly
- Followed up on promises made by customers regarding payments or settlements.
- Referred cases involving fraud, bankruptcy or insolvency to appropriate parties for resolution.
- Monitored delinquent accounts for timely payment resolution.
- Participated in training sessions on best practices related to debt collection activities.
- Contacted customers to discuss and resolve past due accounts.
- Performed other duties as assigned by supervisor or manager.
- Negotiated repayment terms with customers in accordance with company policy.
- Researched account information to ensure accuracy of records.
- Upheld privacy and security requirements for customer information.
Education
High School Diploma -
Thomas Edison High School
San Antonio, TX05-1983
Skills
- Complaint resolution
- Data Collection
- Data Entry
- Inbound and Outbound Calling
- Critical Thinking
- Active Listening
- Computer Proficiency
- De-Escalation Techniques
- Prioritization
- Customer Service
- Problem-solving abilities
- High-energy attitude
- Team Development
- Billing and collections best practices
- Customer research
- Debt Negotiation
- New Hire Training
- Outbound Calling
- Records Maintenance
- Analytical and Critical Thinking
Accomplishments
- Recognition in reaching monthly quota.
- Perfect attendance
- Certified in collections with American Honda Financial Corporation
- Certified in collections with Chase Bank
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Colector
GC Services
06.2001 - 09.2023
Collections Representative
Sarma
08.1990 - 09.1993
High School Diploma -
Thomas Edison High School
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