Olivia Corona
Rockford,IL
Summary
Dynamic and results-driven professional with experience at Grainger as a Collections Representative, excelling in payment arrangements and complaint resolution. Proven ability to enhance customer relations through effective communication and critical thinking. Adept at multitasking and maintaining attention to detail, consistently achieving collection goals while delivering exceptional service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Collections Representative
Grainger
02.2024 - Current
- Managed assigned and unassigned accounts, included answering inbound phone inquires, navagating through SAP system and High Radius
- Processed payments and applied to customer balances.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Resolved problems, improved operations, and provided exceptional service.
Health Care Receptionist
Beloit Health System
04.2022 - 02.2024
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
CNA
Sun Valley Homes
04.2019 - 05.2022
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Cable and Broadband Sales Professional
SPI CRM
09.2017 - 04.2019
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Connected customers with services based on individual needs and vendor capabilities.
- Managed sales plan activities and product launches resulting in expanded revenues and branding.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
CEA
IPacesetters
10.2014 - 09.2017
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
High School Diploma -
Beloit Memorial High School
Beloit, WICNA - Nursing
Red Cross
Madison, WI01-2019
Skills
- Payment arrangements
- Multitasking Abilities
- Cash-handling procedures
- Account updating
- Complaint resolution
- Scheduling
- Call Center Operations
- Critical Thinking
- Communication and Customer Relations
- Attention to detail
- Certified nursing assistant (CNA)
Certification
- CNA - Certified Nurse Assistant
Timeline
Collections Representative
Grainger
02.2024 - Current
Health Care Receptionist
Beloit Health System
04.2022 - 02.2024
CNA
Sun Valley Homes
04.2019 - 05.2022
Cable and Broadband Sales Professional
SPI CRM
09.2017 - 04.2019
CEA
IPacesetters
10.2014 - 09.2017
High School Diploma -
Beloit Memorial High School
CNA - Nursing
Red Cross