Chandra Edwards
Citrus Heights,Ca
Summary
Detail-oriented Collections Representative with many years' track record in effectively and efficiently collecting debts owed. Understanding, diplomatic and a true problem-solver. Above average mathematics, accounting and negotiation skills. Mastery in setting up payment plans, locating debtors, and insolvency.
Overview
21
21
years of professional experience
Work History
Collections representative
APN Software-Temp
Los Angeles, California
03.2024 - 08.2026
- Managed accounts over $15,000, communicated with commercial payers, filed appeals for underpayments, updated insurance information, and resolved small balance write-offs.
- Engaged with customers through calls and emails to address past-due balances.
- Reviewed account histories to verify billing details and payment status.
- Oversaw accounts with overdue payments for APN Software-Temp assignments.
Collection Customer Service Representative
Dignity Health Sacramento
Rancho Cordova, California
07.2023 - 11.2023
- Processed collection calls with respectful customer service and clear communication.
- Coordinated with insurance and billing teams to resolve account issues.
- Documented account activity in patient financial systems and call records.
Account rep II
Dignity Health Sacramento
Rancho Cordova, California
03.2023 - 05.2023
- Followed up on past-due balances with patients and insurance carriers to facilitate timely payments.
- Addressed patient account inquiries for the Dignity Health Sacramento billing office to enhance customer satisfaction.
- Posted payments and adjusted hospital accounts to ensure accuracy and compliance.
- Provided clerical support for billing office tasks.
- Executed various contracting tasks
Collections Representative
Sutter Healthcare S3
Roseville, California
07.2018 - 11.2022
- Updated payment promises and customer records in collection systems to ensure accurate tracking of collections.
- Explained account balances and repayment options to customers.
- Engaged with insurance companies to clarify account status and expedite collection processes. collected balances on accounts
- Reviewed account notes and payment history to identify and resolve billing discrepancies.
Account Rep II
Medlinks-Contractor
Rancho Cordova, California
04.2016 - 06.2018
- Reviewed patient accounts for balances, denials, and payment discrepancies to ensure accurate billing.
- Resolved claim issues through coordination with payers and internal teams.
- Billed commercial accounts, filed appeals, and contacted insurance companies to recover outstanding debt.
- Verified insurance coverage and updated account information to maintain compliance in billing systems.
Collections Representative
Exam Works-Contractor
Rancho Cordova, California
03.2016 - 04.2016
- Monitored delinquent accounts for timely payment resolution.
- Collaborated with other departments to resolve disputes in a timely manner.
- Handled contracts and payments on accounts.
- Researched account information to ensure accuracy of records.
Account Rep I
Optum 360-Robert Half
Rancho Cordova, California
12.2015 - 03.2016
- Reviewed claims status and resolved account discrepancies with payers and patients.
- Managed patient account inquiries for Optum 360 billing and payment support.
- Processed account updates in billing systems and maintained accurate documentation.
- Escalated complex account issues to Optum 360 revenue cycle specialists.
Collections Rep
Sutter Health
Sacramento, California
03.2013 - 11.2015
- Managed patient account collections for Sutter Health billing and revenue cycle workflows.
- Contacted customers to discuss and resolve past due accounts.
- Reviewed accounts to resolve billing questions and account discrepancies.
- Escalated delinquent accounts following Sutter Health collection procedures.
- Coordinated with insurance and billing teams to clarify claim issues.
- Updated collection notes in patient accounting systems and contact records.
Collections Representative
Surgical Care Associates-Contractor
Sacramento, California
01.2013 - 03.2013
- Contacted customers to discuss and resolve past due accounts.
- Updated payment promises and customer records in collection systems.
- Analyzed account notes to identify discrepancies and issues. and payment history for billing discrepancies.
- Raised disputed accounts to supervisors for resolution. to supervisors for review.
Collections Representative
ATG Rehab
Sacramento, California
01.2012 - 01.2013
- Reviewed account notes and payment history for billing discrepancies.
- Updated payment promises and customer records in collection systems.
- Explained account balances and repayment options to customers.
- Processed payments and arranged repayment plans with customers.
- Advised debtors on payment options and set up payment plans.
- Responded promptly to customer inquiries regarding their accounts status.
- Handled contracts and payments on accounts.
- Collaborated with other departments to resolve disputes in a timely manner.
Collections Representative
Vibrantcare Rehab
Roseville, California
08.2009 - 12.2011
- Explained account balances and repayment options to customers.
- Updated payment promises and customer records in collection systems.
- Reviewed account notes and payment history for billing discrepancies.
- Responded promptly to customer inquiries regarding their accounts status.
- Documented call outcomes and follow-up actions in account files.
- Collaborated with other departments to resolve disputes in a timely manner.
Collections Representative
Sutter VNA & Hospice
Roseville, California
07.2007 - 01.2009
- Contacted customers to discuss and resolve past due accounts.
- Updated payment promises and customer records in collection systems.
- Monitored delinquent accounts for timely payment resolution.
- Escalated disputed accounts to supervisors for review.
- Reviewed account notes and payment history for billing discrepancies.
- Maintained a database of customer contact information and payment history.
- Generated regular reports on collection activity and performance metrics.
Collections Representative
Coram Healthcare
Rancho Cordova, California
04.2005 - 06.2007
- Engaged with customers to identify payment challenges and negotiate full balance payments.
- Processed payments and arranged repayment plans with customers.
- Updated payment promises and customer records in collection systems.
- Followed up on promises made by customers regarding payments or settlements.
- Tracked delinquent accounts to ensure timely payment resolution.
- Escalated disputed accounts to supervisors for prompt resolution.
- Reviewed account notes and payment history for billing discrepancies.
- Used effective questioning techniques to clarify why debtors were delinquent.
Education
BA Degree - Fine Arts
Cal State Fullerton
Fullerton, CA06-1985
AA degree -
Orange Coast College
Costa Mesa, CA06-1982
Skills
- Revenue cycle management
- Medical collections
- Insurance appeals
- Payment posting
- Claims resolution
- Billing compliance
- Delinquent account recovery
- Account reconciliation
- Patient billing systems
- Financial analysis
- Data entry
- Problem solving
- Negotiation skills
- Conflict resolution
- Customer engagement
- Effective communication
- Team collaboration
- Goal oriented
- Team player
- Positive communication
- Policy standards and guidelines
- Payment arrangements
- Account analysis
- Insurance policies
- Insurance policies
Timeline
Collections representative
APN Software-Temp
03.2024 - 08.2026
Collection Customer Service Representative
Dignity Health Sacramento
07.2023 - 11.2023
Account rep II
Dignity Health Sacramento
03.2023 - 05.2023
Collections Representative
Sutter Healthcare S3
07.2018 - 11.2022
Account Rep II
Medlinks-Contractor
04.2016 - 06.2018
Collections Representative
Exam Works-Contractor
03.2016 - 04.2016
Account Rep I
Optum 360-Robert Half
12.2015 - 03.2016
Collections Rep
Sutter Health
03.2013 - 11.2015
Collections Representative
Surgical Care Associates-Contractor
01.2013 - 03.2013
Collections Representative
ATG Rehab
01.2012 - 01.2013
Collections Representative
Vibrantcare Rehab
08.2009 - 12.2011
Collections Representative
Sutter VNA & Hospice
07.2007 - 01.2009
Collections Representative
Coram Healthcare
04.2005 - 06.2007
BA Degree - Fine Arts
Cal State Fullerton
AA degree -
Orange Coast College