Aleesya Washington
Waco,TX
Summary
Dedicated professional with expertise in collections, tax preparation, and customer service. Proven track record in debt resolution, client education, and mentoring. Skilled in efficient payment processing and adept at utilizing advanced tools for skip tracing. Known for fostering team growth and delivering exceptional customer experiences. Eager to bring my skills to a dynamic organization.
Overview
7
7
years of professional experience
Work History
Collections Representative
Savista
10.2023 - Current
- Utilizes various hospital/physician systems to verify patient, billing and claim information for accuracy
- Perform compliant primary/secondary, tertiary and rebill billing functions which can include electronic, paper and portal submission to payers
- Edit claims to meet and satisfy billing compliance guidelines for electronic and hardcopy submission
- Respond timely to emails and telephone messages as appropriate
- Communicate issues to management, including payer, system, or escalated account issues
- Participate and attend meetings as requested, training seminars and in-services to develop job knowledge
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures
- Enhances billing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Update patient demographics/insurance information in appropriate systems
- Monitor claims for missing information, authorization, and control numbers (ICN//DCN)
- Follows guidelines for prioritization, timely filing deadlines, and notation protocols within appropriate systems
- Secure needed medical documentation required or requested by third party insurance carriers
- Maintain and respect the confidentiality of patient information in accordance with insurance collection guidelines and corporate policy and procedure
- Utilize provider billing manuals to obtain billing guidelines and requirements
- Import verification and escalation of import/export files
- Special Handling billing included not limited to interim bills, overlap review, redistribution of money for correct claim creation
- Resolve and research billing Rejections.
Collections Representative
Defi Auto LLC
06.2022 - Current
- Provided exceptional customer service, resolving account issues such as payment processing, due date changes, and payoff processing
- Processed ACH requests efficiently, contributing to streamlined payment processes
- Delivered accurate payoff quotes to both consumers and dealers, enhancing transparency and trust
- Demonstrated expertise in account management by skillfully adding/removing signers and beneficiaries
- Engaged in soft collections activities, maintaining customer relationships while ensuring debt resolution.
Collections Specialist
Receivables Management Partners LLC
12.2018 - 05.2022
- Managed a diverse portfolio of hospital and clinic accounts, showcasing strong multitasking abilities
- Conducted outbound and received inbound calls, employing effective communication to handle collection processes
- Strategically negotiated and established payment plans, successfully closing accounts while securing payments
- Processed payments using credit card, check by phone, and ACH methods, optimizing collection efficiency
- Addressed patient inquiries regarding billing and services, displaying comprehensive knowledge and empathy.
Tax Preparer
Jackson Hewitt
02.2018 - 12.2018
- Prepared meticulous and accurate tax returns for both individuals and small businesses
- Educated clients on potential adjustments, deductibles, and credits, empowering informed financial decisions
- Orchestrated successful client interactions through effective advertising and daily public interactions
- Established and nurtured a robust customer pipeline, driving business growth and retention
- Demonstrated strong interpersonal skills in engaging with clients and addressing their tax-related concerns.
Education
High School Diploma - undefined
Hillsboro High School
Skills
Debt Resolution
Customer Service
Negotiation
Account Management
Payment Processing
Skip Tracing
Financial Education
Communication
Team Mentoring
Tax Preparation
Billing Issue Resolution
Client Engagement
Problem Solving
Time Management
Data Security
Training and Development
Public Interaction
Collaboration
Attention to Detail
Multitasking
Timeline
Collections Representative
Savista
10.2023 - Current
Collections Representative
Defi Auto LLC
06.2022 - Current
Collections Specialist
Receivables Management Partners LLC
12.2018 - 05.2022
Tax Preparer
Jackson Hewitt
02.2018 - 12.2018
High School Diploma - undefined
Hillsboro High School