Salvador Lara
Phoenix,Az
Summary
Results-driven Collections Professional with expertise in managing high-stakes accounts and resolving outstanding balances. Improved recovery rates through strategic negotiation and effective communication, fostering strong customer relationships. Implemented targeted strategies that reduced delinquency and enhanced cash flow.
Overview
13
13
years of professional experience
Work History
Senior Collections Representative
Santander Consumer USA
09.2021 - 05.2026
- Led collections efforts by implementing strategic payment plans for delinquent accounts.
- Analyzed account data to identify trends, driving targeted collection strategies for improved recovery rates.
- Provided exceptional customer service by empathizing with clients'' financial situations, offering flexible payment solutions while still adhering to company policies.
- Resolved complex customer inquiries, ensuring timely and satisfactory issue resolution in high-pressure situations.
- Mentored junior staff, enhancing team performance and improving customer interaction techniques.
- Facilitated cross-departmental communication to streamline processes and enhance overall operational efficiency.
Sales / Assistant Store Manager
Sprint/T-mobile
05.2018 - 09.2021
- Prepared for sales activities at start of each shift, optimizing team performance. Maintained accurate cash till records, ensuring $100 balance at both the start and end of each shift. Consistently achieved and surpassed monthly sales quotas as a sales representative. Engaged with customers during downtime, contributing to daily sales objectives. Directed team members in following the correct sales processes and provided coaching to maximize sales outcomes. Executed daily inventory counts and managed cash deposits at day’s end to ensure financial accuracy. Conducted training programs for new and existing employees, enhancing their professional development. Managed back-office functions in the store manager's absence, including returning end-of-life products to the warehouse.
- Assisted customers with product selection and service inquiries to enhance satisfaction and loyalty.
- Collaborated with team members to streamline inventory management processes, improving stock accuracy.
- Executed daily sales transactions using POS systems, ensuring compliance with company policies.
Sales
MetroPCS
03.2017 - 05.2018
- Led sales efforts for phone accessories, achieving consistent monthly sales objectives. Facilitated cross-store training over initial months to optimize sales strategies and techniques. Oversaw team performance by keeping staff informed of promotions and ensuring task compliance. Monitored phone inventory management to maintain adequate stock levels and availability. Coached employees to improve their sales skills and drive overall team success. Engaged in leadership meetings to enhance skills in sales management and employee development.
- Improved sales performance through leadership and targeted coaching of sales team. with strong leadership and coaching of the sales team.
- Led training sessions for sales staff on new software and internet sales techniques.
- Boosted sales revenue by developing and implementing strategic sales plans for energy products.
- Trained channel partners on product offerings and sales strategies, boosting overall sales performance.
Labor/ Machine Operator
AME Landscaping Company
07.2016 - 03.2017
- Oversaw excavation tasks for tree planting, managing hole sizes from 12 to 56 gallons. Coordinated the planting of diverse plant species through effective site preparation. Operated machinery for trenching and irrigation installation.
- Coordinated workflow among team members to enhance productivity and meet project deadlines effectively.
- Followed safety regulations to ensure compliance with company and OSHA standards.
Piece Selection/ Shipping Loader
Advantage Logistic SW
03.2015 - 07.2016
- Achieved timely filling of merchandise totes as a piece selector, maintaining consistent performance standards.
- Operated forklifts and pallet jacks to efficiently load and unload shipments.
- Ensured accurate documentation of inbound and outbound shipments for inventory control.
- Partnered with team members to enhance loading processes, contributing to reduced turnaround times.
- Conducted regular inspections of loading equipment to maintain safety standards.
- Trained new staff on safe loading procedures and operational protocols.
- Organized loading areas to improve accessibility and efficiency, streamlining overall workflow.
- Coordinated with other departments to resolve any discrepancies or issues related to shipping orders.
Cashier/Supervisor
Fry’s Electronics
03.2014 - 03.2015
- Promoted from part-time cashier to full-time cashier and supervisor, enhancing store cleanliness standards and contributing to improved customer satisfaction. Streamlined cash management processes, ensuring accuracy and timely preparation for cash pickups.
- Supervised cashier team operations, ensuring adherence to company policies and procedures.
- Trained and mentored new cashiers, enhancing customer service skills and operational efficiency.
- Implemented process improvements, reducing transaction times and increasing overall customer satisfaction.
- Monitored cash handling procedures, maintaining accuracy in cash registers and end-of-day reconciliations.
- Conducted performance evaluations for cashiers, identifying development areas and training opportunities.
Piece Selector
Amazon Warehouse
11.2013 - 02.2014
- Utilized hand-held scanners to track inventory and enhance order fulfillment accuracy.
- Facilitated inventory selection by efficiently retrieving items with scanning equipment.
- Coordinated with team members to achieve daily picking goals and meet operational targets.
Education
High School Diploma -
Alhambra High School
Phoenix, AZ05.2013
Auto Collision Certificate -
Metro Tech High School
Phoenix, AZ05.2013
Skills
- Collections management
- Debt resolution
- Debt recovery strategies
- Credit analysis
- Payment processing
- Cash management
- Problem resolution
- Regulatory compliance
- Customer support
- Call center experience
- Inventory control
- Logistics management
- Leadership skills
- Quick learner
Accomplishments
-Rookie of the Month October 2021
- Employee of the month of November 2023
Languages
Fluent Spanish for speaking, writing, and reading.
Fluent English for speaking, writing and reading.
Timeline
Senior Collections Representative
Santander Consumer USA
09.2021 - 05.2026
Sales / Assistant Store Manager
Sprint/T-mobile
05.2018 - 09.2021
Sales
MetroPCS
03.2017 - 05.2018
Labor/ Machine Operator
AME Landscaping Company
07.2016 - 03.2017
Piece Selection/ Shipping Loader
Advantage Logistic SW
03.2015 - 07.2016
Cashier/Supervisor
Fry’s Electronics
03.2014 - 03.2015
Piece Selector
Amazon Warehouse
11.2013 - 02.2014
High School Diploma -
Alhambra High School
Auto Collision Certificate -
Metro Tech High School