America Dylla
Converse,TX
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Senior Collections Representative
Kohl's
San Antonio, Texas
10.2022 - Current
- Developed and implemented strategies to reduce delinquency rates.
- Negotiated payment arrangements with customers in arrears.
- Reviewed and updated customer accounts on a daily basis.
- Maintained accurate records of collections activities and payments received.
- Utilized skip tracing techniques to locate missing debtors when necessary.
Customer Service Representative
IBEX Global
New Braunfels, Texas
10.2021 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Office Assistant
Retama Equine Hospital
Selma, TX
06.2019 - 11.2020
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
Front Desk Receptionist
Bracken Equine Clinic
San Antonio, Texas
11.2014 - 06.2019
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Education
Associate of Science - Accounting
Southern New Hampshire University
Hooksett, NH01-2026
Skills
- Account Management
- Collections best practices
- Accounting Systems
- Time Management
- Problem Solving
- Communication
- Leadership
Timeline
Senior Collections Representative
Kohl's
10.2022 - Current
Customer Service Representative
IBEX Global
10.2021 - 08.2022
Office Assistant
Retama Equine Hospital
06.2019 - 11.2020
Front Desk Receptionist
Bracken Equine Clinic
11.2014 - 06.2019
Associate of Science - Accounting
Southern New Hampshire University