Doris Foggie
Simpsonville,SC
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Senior Collections Representative
RTO National
Greenville, SC
08.2023 - 06.2024
- Maintained accurate records of collections activities and payments received.
- Provided detailed reports of collection activities to management team.
- Researched customer disputes and resolved issues in a timely manner.
- Assisted customers in setting up payment plans to ensure timely payments were made.
- Utilized skip tracing techniques to locate missing debtors when necessary.
- Participated in weekly conference calls with members of the Collections Department.
- Developed and implemented strategies to reduce delinquency rates.
- Ensured compliance with federal, state and local laws related to consumer protection.
- Negotiated payment arrangements with customers in arrears.
- Resolved escalated customer complaints efficiently while maintaining professionalism.
- Built strong relationships with customers by providing excellent customer service.
- Handled incoming telephone inquiries from customers regarding their accounts.
- Adhered to all applicable laws, regulations and policies governing collections practices.
- Identified process improvements that could be implemented within the department.
- Documented all debtor interactions accurately for compliance and follow-up.
Manager, Customer Service
Cashwell
Greenville
04.2008 - Current
- Managed accounts receivable, collection, customer service, file, answer phone, advertise, etc.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Monitored staff performance to ensure adherence to customer service standards.
Tax Preparer
M&M tax services
Simpsonville
04.2015 - 12.2015
- Prepared taxes.
- Analyzed financial information such as income statements and balance sheets to calculate tax liability.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Filed electronically through approved software programs.
Trainer
Kement
Fountain Inn
01.1987 - 03.1999
- Train employees for the task at hand, machine operator
- Designed and developed training materials for new employees in the organization.
- Recommended changes or improvements in existing training processes as needed.
- Maintained up-to-date knowledge of industry trends and best practices.
- Adapted teaching methods according to the needs of individual learners or groups.
Education
Associate in medical clerical -
Greenville Technical College
05.2006
Skills
- Excellent customer service
- Problem solving
- Handling emails
- Inbound calls
- Outbound calls
- Processing loans
- Managing customer accounts
- Data entry
- Operating cash drawer
- Great customer service
- Training
- Positive attitude
- Trouble shooting
- Tax experience
- Accounts receivable
- Accounts payable
- Account management
- Cold calling
Certification
Medical clerical, Present
Timeline
Senior Collections Representative
RTO National
08.2023 - 06.2024
Tax Preparer
M&M tax services
04.2015 - 12.2015
Manager, Customer Service
Cashwell
04.2008 - Current
Trainer
Kement
01.1987 - 03.1999
Associate in medical clerical -
Greenville Technical College