Nadia Qualls
Sunbury,OH
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Senior Collections Representative
Bread Financial
01.2023 - 02.2026
- Collect on Account holders accounts that are past due.
- Make outbound calls, receive incoming calls.
- Take payments over the phone and enter them into the system
- Assisted customers in setting up payment plans to ensure timely payments were made.
Call Center Representative/Scheduling
J&D Home Improvement
10.2022 - 01.2023
- Assist customers, answer incoming calls, set appointments for customers, enter information.
- Handled customer inquiries regarding home improvement services and products.
- Managed appointment scheduling for consultations and service visits.
Office Representative
AGAPE SERVICES
06.2021 - 09.2022
- Answer incoming calls, handle business inquiries, reply to emails and voicemails.
- Set appointments for services.
- Prepared correspondence such as memos, emails, letters, and faxes for internal use or external distribution.
- Assisted with filing documents such as invoices, contracts, and reports.
Customer Service Desk Member
KROGER
05.2018 - 04.2021
- Assist customers with refunds, bill pay, cashing checks, returns.
- Answering phone calls and transferring to correct departments.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Groveport Madison High school
01.2018 - 01.2019
Skills
- 6 years in customer service and directly assisting customers
- 6 years in scheduling and assisting with appointments
- Experience in Microsoft , Word, Edge, Docs, Excel Etc
- Payment processing
- Customer relationship management
- Data entry accuracy
- Effective communication
- Attention to detail
- Ability to work in a fast-paced work environment, working with teammates, and taking on multiple tasks
Timeline
Senior Collections Representative
Bread Financial
01.2023 - 02.2026
Call Center Representative/Scheduling
J&D Home Improvement
10.2022 - 01.2023
Office Representative
AGAPE SERVICES
06.2021 - 09.2022
Customer Service Desk Member
KROGER
05.2018 - 04.2021
High School Diploma -
Groveport Madison High school
01.2018 - 01.2019