Natasha Gatlin
Fontana,CA
Summary
Key accomplishments include extremely punctual, well organized individual whom loves to work with others while building amazing customer relationships. I have learned through work experience how to use and develop better communication skills, time management, persuasive skills, decision making, and the ability to learn new task while adapting to change. I have basic computer skills, knowledge in Microsoft Office, and experience in high paced environments which gives me the ability to prioritize and pay strong attention to detail while multitasking. I am highly skilled in areas of customer service.
Overview
21
21
years of professional experience
Work History
Senior Collections Representative
ARS NATIONAL SERVICES
03.2003 - Current
- Responsibilities consist of, oversee all overdue accounts with the help of automate systems and computers and assist customers with debt repayment plans
- Maintain record of all client past payments and inform customer of same
- Administer all collections according to required policies and procedures and perform all billing functions and train all customers to receive invoices through various online applications
- Manage all outstanding balances for client payments and reconcile all invoices for accounts receivables
- Evaluate all documents in collection systems and negotiate payments with customers through all payment methods
- Prepare an efficient debt repayment schedule for all customers and design and execute call quality programs
- Manage all calls from collection department
- Maintain reports for all quality scores and determine required workflow to provide process improvements
- Analyze results for all collection process and recommend strategies to reduce all collection loss, maintain report quality with limited exceptions, system knowledge in CUB, Livevox , Asheet and Wips.
Education
High School Diploma -
Pomona High School
01.1999
Skills
- Basic Computer Skills
- Excellent Attendance
- Faxing/ Emailing/ Filing
- Adaptability
- Verbal and written communication
- Multitasking abilities
- Input Data Entry
- Extremely Punctual/ Very Reliable
- Attention to detail and accuracy
- Data management
- Account management/Asheet Knowledge
- Excellent People Skills
- Wip Experience
- Customer Service
- Cubs/ Livevox Knowledge
References
Certificate upon request
Timeline
Senior Collections Representative
ARS NATIONAL SERVICES
03.2003 - Current
High School Diploma -
Pomona High School