Kimberly Thomas
Suffolk,VA
Summary
An energetic, diligent person with many years of background in excellent customer service, collections and insurance with proven success at Bowman R. Browne, DDS enhancing cash flow through strategic collection processes. Skilled in problem-solving and effective communication, I consistently exceeded collection goals while fostering strong client relationships and mentoring junior staff to improve operational efficiency.
Overview
23
23
years of professional experience
Work History
Senior Collections Representative
Bowman R. Browne, DDS
01.2016 - Current
- Managed collection processes for overdue accounts, for both Insurance claims and patient accounts, ensuring compliance with company policy.
- Daily posting of collection, insurance and patient payments.
- Balancing daily transactions.
- Provide daily, monthly and yearly reports
- Trained and mentored junior staff on effective collection strategies and customer communication techniques.
- Developed and implemented streamlined workflows, enhancing operational efficiency in monthly collections.
- Analyzed account data to identify trends and improve recovery rates on delinquent accounts.
- Collaborated with dental office team to resolve billing disputes and enhance patient satisfaction.
- Utilized collection software to track payment history and maintain accurate records of account statuses.
- Improved cash flow for the practice by consistently meeting and exceeding set collection goals each month.
- Provided exceptional customer service by empathizing with clients'' financial situations", offering flexible payment solutions while still adhering to company policies.
- Maintained strong relationships with clients, addressing concerns promptly and professionally to ensure continued business partnership.
- Provided regular reports on account status, updating management on progress towards collection targets and recommending adjustments as needed.
- Leveraged strong communication skills when corresponding with customers, resulting in higher payment commitment rates.
- Maintained high volume of calls and met demands of a busy and productive practice.
Treatment Coordinator
Hearne Orthodontics
11.2007 - 06.2015
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Facilitated clear communication between patients, orthodontist, dental hygienists, assistants, and administrative staff for optimal care coordination.
- Assisted in developing comprehensive treatment plans, ensuring patients received timely and appropriate care.
- Trained new staff on office procedures and software systems to ensure operational efficiency.
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Managed insurance claims and billing procedures, ensuring accurate and prompt payments.
- Balancing and making nightly deposits
- Nightly and monthly financial reports of Accounts Receivable, Production, Write-offs, Etc...
Collections & Insurance Manager
Great Lakes Allergy & Asthma Center
01.2003 - 06.2006
- Filed daily insurance claims.
- Monitored insurance processing procedures to enhance efficiency and reduce turnaround times.
- Mentored team members on best practices for policy management and client relations.
- Daily posting of payments
- Daily reports of collections, productions & account receiveable.
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
Skills
- Organization skills
- Teamwork and collaboration
- Customer relations
- Problem-solving
- Multitasking Abilities
- Effective communication
- Attention to detail
- Patience and persistence
- Decision-making
- Complaint handling
Work Preference
Work Type
Part TimeLocation Preference
HybridTimeline
Senior Collections Representative
Bowman R. Browne, DDS
01.2016 - Current
Treatment Coordinator
Hearne Orthodontics
11.2007 - 06.2015
Collections & Insurance Manager
Great Lakes Allergy & Asthma Center
01.2003 - 06.2006