Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Open To Work
Verified
This profile is verified using an email address.

Natisha Burton

Midlothian,VA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service Collections RepresentativeCollections Collector Agent

Work Type

Part Time

Location Preference

RemoteHybrid
Location: Midlothian, VA
Open to relocation: Yes

Important To Me

Flexible work hoursWork from home optionPaid time off401k matchHealthcare benefitsPaid sick leave4-day work weekCareer advancement

Summary

Seasoned Customer Service Collections Representative with a background in resolving complex customer issues and maintaining positive client relationships. Possess strong skills in negotiation, conflict resolution, and effective communication. Exemplify dedication to maintaining customer satisfaction and loyalty while ensuring timely collection of outstanding debts. Effectively reduced delinquency rates and contributed to overall business growth in previous roles.

Overview

27
27
years of professional experience

Work History

Customer Service Collections Representative

Receivable Management Systems
North Chesterfield, VA
02.2024 - Current
  • Established good customer relations with borrowers to solve problems, resolve account delinquency and prevent losses.
  • Collected delinquent payments, contacting borrowers by telephone or correspondence to obtain payment.
  • Followed department calling scripts and procedures to optimize collections efforts.
  • Educated customers about terms of contract to foster on-time payments.
  • Reviewed and analyzed individual customer situations to recommend payment plans.
  • Reviewed open accounts for collection and skip trace efforts to meet or exceed performance goals.
  • Utilized product knowledge to overcome objections and resolve outstanding issues.
  • Negotiated payment arrangements with customers who were unable to pay their full balance due.

Collections

Capital One
Richmond, VA
03.2021 - 01.2024
  • Verified accuracy of invoices, bills, and other financial documents prior to submission for payment processing.
  • Established relationships with external debt collectors for assistance in collecting unpaid balances.
  • Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Monitored aging reports to prioritize collection efforts on overdue accounts.

Collector Agent

Bon Secours
Richmond, VA
07.1999 - 02.2001
  • Set up and monitored payment plans and processed payments.
  • Resolved disputes and negotiated settlements to satisfy all parties involved.
  • Communicated with clients to provide updates on account recovery status.
  • Monitored debtor accounts for changes in status or payment arrangements.
  • Provided customer service support regarding issues such as billing inquiries, payment arrangements.
  • Audited calls to evaluate quality, accuracy, and service levels of interactions.

Education

Associate of Arts - Business Administration And Management

Virginia Commonwealth University
Richmond, VA
08-2014

High School Diploma -

Henrico High School
Richmond, Va
06-1998

Skills

  • Collections management
  • Payment negotiation
  • Debt resolution
  • Concise communication
  • Payment plan coordination
  • Issue resolution
  • Account analysis
  • Credit evaluations
  • Compliance adherence
  • Data entry proficiency
  • Process payments
  • Client relationship management
  • Client engagement
  • Late account management
  • Dispute resolution
  • Effective communication
  • Concise communication
  • Active listening
  • Attention to detail
  • Stress management
  • Professionalism
  • Goal-oriented mindset
  • Goal setting
  • Computer literacy
  • Microsoft office
  • Concise communication

Timeline

Customer Service Collections Representative

Receivable Management Systems
02.2024 - Current

Collections

Capital One
03.2021 - 01.2024

Collector Agent

Bon Secours
07.1999 - 02.2001

Associate of Arts - Business Administration And Management

Virginia Commonwealth University

High School Diploma -

Henrico High School

Similar Profiles

CREATE PROFILE
Natisha Burton