Victoria Salazar
Tolleson,AZ
Summary
Highly skilled Customer Service Collection Representative with a strong background in financial management. Experienced in conflict resolution, negotiation, and leading teams to achieve shared objectives. Developed and executed a successful debt recovery strategy that improved cash flow by 30%. Bilingual in English and Spanish. Excited to leverage my skills in financial management, customer service, and team leadership to contribute meaningfully to your team's success.
Professional with background in customer service and collections, delivering consistent results and upholding high standards. Adept at managing accounts and resolving disputes efficiently. Known for collaborative teamwork and adaptability, ensuring dependable performance. Proficient in communication and problem-solving.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Customer Service Collections Representative
BFHS
05.2023 - 10.2024
- Streamlined collections processes for improved efficiency and faster debt recovery.
- Developed tailored payment arrangements to maximize revenue recovery while maintaining customer relationships.
- Recognized as a top performer in the department due to exceptional results in both individual contributions and teamwork initiatives.
- Balanced multiple priorities effectively while maintaining strong attention to detail in all aspects of work.
- Reduced delinquency rates with proactive communication and targeted payment plans.
- Responded to customer inquiries and provided detailed account information.
- Processed debtor payments and updated accounts to reflect new balance.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Loss Prevention Collection Coordinator II
GLSC
04.2020 - 04.2023
- Development and execution of a debt recovery strategy that enhanced cash flow by 30%
- Maintained precise financial records
- Managed diverse customer accounts and fostered robust relationships
- Bilingual proficiency in English and Spanish
- Mentored new employees to boost productivity by 20%
- Handled 200+ customer relationships with unwavering achievement in client accolades.
- Streamlined the collections process by creating clear guidelines and policies for staff to follow.
- Promoted positive customer relations while enforcing company policies on late fees, interest charges, and payment terms.
- Maintained strong relationships with customers while negotiating payment plans that fit their individual needs and circumstances.
- Monitored accounts receivable aging and worked with various areas to address business needs.
School Bus Driver
Tolleson Union High School
05.2013 - 12.2020
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
Cashier/Cook
Sandies Market
10.2009 - 02.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
School Bus Driver
Yuma School District One
02.2005 - 05.2009
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Built trust and rapport with students, encouraging respectful and kind interactions among passengers.
Customer Service Manager
Walmart Supercenter
10.2003 - 02.2005
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
N/A - General Studies
Yuma High School
Yuma, AZ05.1996
Graduate Certificate - Clerical Office
Arizona Western College
Yuma, AZ05.1995
Skills
- Conflict Resolution
- Customer Service Excellence
- Financial Record Keeping
- Leadership and Team Building
- Multitasking and Time Management
- Negotiation Tactics
- Problem-Solving
- Quality Control
- Customer relationship building
- Patience and persistence
- Customer consultation
- Goal-oriented mindset
- Stress tolerance
- Delinquent account management
- Collections optimization
- Debt collection
- Payment agreements
Accomplishments
- Mentored new employees to boost productivity by 20%
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Date - Application Date
MM/DD/YY
Phone
- 602-596-6075
- Please send me an email or a text before calling due to extreme spam calls so I have where unknown number not in my contacts takes it straight to vm Thank you and sorry for any inconvenience this may have caused
Hobbies and Interests
- Leveraging a balanced approach to challenges
- Building strong relationships
- Fostering a positive work environment
Closing
Thank you for considering my application. I look forward to the opportunity to discuss how my background, skills, and enthusiasms can contribute to the fantastic work being done at your company.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Collections Representative
BFHS
05.2023 - 10.2024
Loss Prevention Collection Coordinator II
GLSC
04.2020 - 04.2023
School Bus Driver
Tolleson Union High School
05.2013 - 12.2020
Cashier/Cook
Sandies Market
10.2009 - 02.2012
School Bus Driver
Yuma School District One
02.2005 - 05.2009
Customer Service Manager
Walmart Supercenter
10.2003 - 02.2005
N/A - General Studies
Yuma High School
Graduate Certificate - Clerical Office
Arizona Western College
Similar Profiles
Jorge LopezJorge Lopez
Sr. Supervisor at Duncan Family Farms®Sr. Supervisor at Duncan Family Farms®
Manuel SalcidoManuel Salcido
Production Technician at BALL CORPORATION, Advanced Aluminum TechnologiesProduction Technician at BALL CORPORATION, Advanced Aluminum Technologies
Demi CubbageDemi Cubbage
Radiological Emergency Preparedness Coordinator at AZ Dept. of Emergency and Military AffairsRadiological Emergency Preparedness Coordinator at AZ Dept. of Emergency and Military Affairs
Omar FabianOmar Fabian
Warehouse Associate at AmazonWarehouse Associate at Amazon
Sara KimbroughSara Kimbrough
Customer Service Collections Representative at Consumer Collection ManagementCustomer Service Collections Representative at Consumer Collection Management