Alysia Owens
Houston,TX
Summary
Thoughtful Patient Coordinator and 15+ years of experience with insurance verification. Have a strong understanding of different insurance products such as HMO, PPO and Medicare Advantage plans. Looking to build upon skills and tackle new responsibilities in a thriving and fast pace working environment.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
Neumed Urgent Care & IV Therapy
08.2022 - Current
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Acted as main point of contact for patients, doctors, and staff by closely reviewing medical charts and maintaining high levels of communication.
Studies
Lone Star College System
08.2021 - 08.2022
- Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
Insurance Verification Specialist
Preventice Services
12.2020 - 07.2021
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Customer Success Specialist
Beyond Finance
10.2019 - 04.2020
- Assisted my Team lead and Manager with special projects and reports, successfully achieving resolution for our clients.
- Supervised team of 6 agents, trained employees on best practices and cultivating strong financial forecasting.
High Dollar Customer Service Agent/Trainer Assistant
Acclara Solutions
05.2015 - 11.2018
- Resolved patient inquiries, provided claim status payment/denial, reviewing coding disputes, setting up payment arrangement.
- Provided coaching and mentoring to employees.
Education
Associate of Applied Science - Medical Radiologic Technology
Lone Star College
Cypress, TX Skills
- Conflicts resolutions/critical thinking skills
- Accuracy and Precision
- Interpersonal and Written Communication
- Registration Data Intake
- Medical Terminology
- Problem-Solving
- Healthcare Experience
Timeline
Patient Coordinator
Neumed Urgent Care & IV Therapy
08.2022 - Current
Studies
Lone Star College System
08.2021 - 08.2022
Insurance Verification Specialist
Preventice Services
12.2020 - 07.2021
Customer Success Specialist
Beyond Finance
10.2019 - 04.2020
High Dollar Customer Service Agent/Trainer Assistant
Acclara Solutions
05.2015 - 11.2018
Associate of Applied Science - Medical Radiologic Technology
Lone Star College
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