Alysia Silva
Boise,ID
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized, dependable, and courteous. Adaptable in almost any situation. Good multitasking, planning, and communication skills. Always trying to learn and grow in my professional and personal life.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Northwest Animal Hospital-Boise, ID
Boise, ID
09.2023 - Current
- Answer telephones, direct calls and take messages
- Answer client questions or direct questions to proper area
- Keep the front desk, waiting room, and exam rooms clean and organized
- Maintain medical records
- Ensure the efficient flow of clients and patients
- Appropriately schedule appointments, procedures, boarding and grooming
- Check clients and patients in and out, utilizing credit card and care credit machines, cash till and check payments
- Issue health certificates and city licenses
- Balance cash drawer
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Handled sensitive information in a confidential manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Kennel Technician
Puppyland-Meridian, ID
Meridian, ID
06.2022 - 09.2023
- Administer medication and vaccines as needed
- Bathing and grooming duties
- Cleaning and disinfecting kennel facilities, equipment and other items
- Keeping records related to pets' physical condition, feedings and other activities
- Providing food and water to animals according to a set schedule
- Ensured that all safety protocols were followed when handling animals.
- Observed animals' behavior to detect signs of illness or injury.
Acquisitions Student Assistant
Albertsons Library-Boise, ID
Boise, ID
10.2021 - 06.2022
- Process lending and borrowing requests
- Experience with digital information storage and retrieval
- Understanding of cataloging, shelving, and storage methods
Shift Lead
roots Juice Bar and Cafe-Twin Falls, ID
Twin Falls, ID
06.2019 - 08.2021
- Provided Customer Satisfaction
- Maximized Quality and Productivity
- Thorough Training
- Consistent Monitoring of Team Performance
- Maintained a Clean and Organized Work Environment
Education
Bachelor of Science - Evolution, Ecology And Behavioer
Boise State University
Boise, ID05-2025
Associates degree in Liberal Arts & Sciences -
College of Southern Idaho
05.2019
Skills
- Strong Communication
- Complex Problem Solving
- Customer Service
- Critical Thinking
- Teamwork
- Time Management
- Learning/Adaptability
- Cleaning Tasks
- Medical terminology
- Kennel Experience
- Animal Care/Restraint
- Microsoft Office
- Phone etiquette
- Veterinary clinic
- Organizational skills
- Cash Handling
- File Management
- Listening Skills
- Researching skills
- Scheduling appointments
Timeline
Front Desk Receptionist
Northwest Animal Hospital-Boise, ID
09.2023 - Current
Kennel Technician
Puppyland-Meridian, ID
06.2022 - 09.2023
Acquisitions Student Assistant
Albertsons Library-Boise, ID
10.2021 - 06.2022
Shift Lead
roots Juice Bar and Cafe-Twin Falls, ID
06.2019 - 08.2021
Bachelor of Science - Evolution, Ecology And Behavioer
Boise State University
Associates degree in Liberal Arts & Sciences -
College of Southern Idaho
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