Mariam Tchadashvili

• Managed appointment scheduling using a software system efficiently.
• Answered phone inquiries and provided information about services offered.

• Very quick, efficient and punctual.

• Coordinated communication between clients and service providers effectively.
• Trained new reception staff on operational procedures and customer service standards.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Greeted customers warmly and made them feel welcome.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Resolved any customer complaints or issues in a timely fashion following established protocols.

• Customers received merchandise recommendations based on their needs and preferences.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Observed customer behavior in order to spot security threats and report them to supervisors.
• Assisted an average of 8-9 customers per day by responding to inquiries and locating products.
• Provided product and service information to customers.