Alysia Trepanier
Sanford
Summary
Dynamic and detail-oriented professional with a proven track record at Falmouth Country Club, excelling in customer service and efficient cleaning techniques. Recognized for enhancing operational efficiency and maintaining high standards of cleanliness. Strong team collaborator with exceptional problem-solving skills, committed to delivering quality results in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Cleaner
Falmouth Country Club
Falmouth, ME
01.2021 - 06.2024
- Maintained up-to-date employee records to assist in human resources planning.
- Assisted in budget preparation to ensure financial efficiency within department.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Enhanced customer service with timely and accurate information when handling inquiries.
Telemarketer
American Frozen Foods
Scarborough, ME
03.2018 - 12.2020
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Improved office efficiency by digitizing paper files and organizing digital records.
Housekeeping
The Woods at Canco
Portland, ME
11.2012 - 07.2015
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Prep Cook
Seasons Bar and Grill
Westbrook, ME
04.2010 - 06.2012
- Collaborated with management to improve workflow processes and enhance overall efficiency.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Clerk
Tim Hortons
Scarborough, ME
01.2008 - 02.2010
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Operated cash register efficiently, ensuring accurate transactions and balancing cash drawer.
- Prepared and served food items following safety and quality standards consistently.
- Maintained cleanliness of work areas, adhering to health regulations and safety protocols.
- Assisted team members during peak hours to ensure smooth operation and customer satisfaction.
- Stocked inventory regularly, monitoring product levels for timely replenishment.
- Trained new staff on operational procedures and best practices for customer service excellence.
Deli Clerk
Dead River
Gray, ME
07.2006 - 10.2008
- Prepared and packaged deli products according to safety and quality standards.
- Assisted customers with product selection, providing recommendations and addressing inquiries.
- Maintained cleanliness and organization of deli area, ensuring compliance with health regulations.
- Operated slicing equipment and scales, demonstrating proficiency in food preparation tools.
- Collaborated with team members to streamline workflow during peak hours for improved service efficiency.
- Monitored inventory levels, restocking items to ensure availability for customer needs.
- Trained new staff on deli procedures, emphasizing safety practices and customer service skills.
- Implemented process improvements that enhanced operational efficiency within the deli department.
Education
High School Diploma - Portland Arts And Technology: Health Occupations
Gray New Gloucester
Gray, ME06.2006
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Team collaboration
- Reliability and punctuality
- Problem-solving
- Efficient cleaning techniques
- Attention to detail
Timeline
Cleaner
Falmouth Country Club
01.2021 - 06.2024
Telemarketer
American Frozen Foods
03.2018 - 12.2020
Housekeeping
The Woods at Canco
11.2012 - 07.2015
Prep Cook
Seasons Bar and Grill
04.2010 - 06.2012
Clerk
Tim Hortons
01.2008 - 02.2010
Deli Clerk
Dead River
07.2006 - 10.2008
High School Diploma - Portland Arts And Technology: Health Occupations
Gray New Gloucester