Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyson Abreu Mercado

Orlando,FL

Summary

Dynamic professional with a proven track record at STF Kitchens Corp, excelling in customer service and product knowledge. Skilled in effective negotiation and problem-solving, demonstrated through enhancing customer satisfaction and driving sales. Expert in money handling and POS systems, ensuring accuracy and efficiency in high-pressure environments.

Overview

10
10
years of professional experience

Work History

Sales Associate Specialist

STF Kitchens Corp
03.2021 - 09.2024
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.

Server

Universal Orlando Resorts
03.2019 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

    • Shift Leader

    Areas USA
    01.2015 - 03.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

    • Education

    High School Diploma -

    Cypress Creek High School
    Orlando, FL
    05.2002

    Skills

    • Effective negotiation
    • Money Handling
    • Store Opening and Closing
    • Customer Assistance
    • Product Knowledge
    • Customer Service
    • Problem-Solving

    Timeline

    Sales Associate Specialist

    STF Kitchens Corp
    03.2021 - 09.2024

    Server

    Universal Orlando Resorts
    03.2019 - 02.2024

    Shift Leader

    Areas USA
    01.2015 - 03.2019

    High School Diploma -

    Cypress Creek High School

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    Alyson Abreu Mercado