- Dancing
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Offering time and support to shelters for the homeless, women, and animals
- Fashion and Style
- Music
- Strategy Games
Sophorn Chum
Solution Specialist
Philadelphia,PA
Summary
Results-driven professional with over 10 years of experience in retail and customer service. Known for strong teamwork and collaboration skills, successfully training new associates and implementing strategies that enhance operational efficiency and customer engagement.
Overview
25
25
years of professional experience
Work History
Sales Associate Specialist
Turn 7
Philadelphia, PA
06.2022 - 07.2024
- Developed and maintained strong customer relationships to enhance client satisfaction and loyalty.
- Analyzed sales data to identify trends, informing strategic decisions for product promotions.
- Collaborated with team members to execute in-store merchandising strategies effectively.
- Trained new associates on product knowledge and customer service best practices.
Bartender/Host/Server
Taste of Asia
Philadelphia, PA
05.2015 - 02.2021
- Crafted and served cocktails, ensuring high-quality beverage presentation and customer satisfaction.
- Managed inventory levels, ordering supplies to maintain optimal stock for peak service periods.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Developed seasonal cocktail menus, enhancing guest experience through innovative beverage offerings.
Key Holder Supervisor
Tech Showcase
Philadelphia, PA
07.1999 - 03.2015
- Supervised daily operations, ensuring efficient store management and exceptional customer service.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Conducted regular audits to maintain compliance with company policies and operational standards.
Education
High School Diploma -
John Bartram High
Philadelphia, PA06-1998
Skills
- Effective negotiation
- Money handling
- Store opening and closing
- Customer assistance
- Product knowledge
- Customer service
- Problem-solving
- Phone etiquette
- POS system operations
- Time management
- Upselling strategies
- Teamwork and collaboration
- Order processing
- Cash register operation
- Cash handling
- Flexible schedule
- Store maintenance
- Teamwork
- Product merchandising
- Retail sales
- Conflict resolution
- Suggestive selling
- Customer engagement
- Sales goals attainment
- Professional appearance
- Sales expertise
Accomplishments
- Collaborated with team of 6 in the development of Inventory Count.
- Achieved promotions through effectively helping with Sales.
- Achieved Store Bonuses by completing Planograms with accuracy and efficiency.
- Supervised team of 6 staff members.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate Specialist
Turn 7
06.2022 - 07.2024
Bartender/Host/Server
Taste of Asia
05.2015 - 02.2021
Key Holder Supervisor
Tech Showcase
07.1999 - 03.2015
High School Diploma -
John Bartram High