Alyson Aguon
Orangevale,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Lock Desk Specialist
American Pacific Mortgage Corporation
Roseville, CA
02.2020 - Current
- Reviewed and analyzed loan applications for completeness and accuracy.
- Managed and resolved concerns, problems or issues to avoid closing delays.
- Delivered excellent customer service by identifying needs and recommending custom solutions.
- Answered phone calls in a positive manner and effectively answer questions from loan officers and branch managers
- Completed new lock requests for bond loans, jumbo loans and other specialty loan products
- Completed change requests, lock extensions, re-locks, and price concessions
- Complete hourly reports in a timely manner
Shipper
American Pacific Mortgage Corporation
Roseville, CA
01.2015 - 02.2020
- Responsible for file preparation and delivery of audited loan files required by external stakeholders
- Acquired knowledge of specific investor guidelines along with agency guidelines and gathering of needed credit, underwriting and funding documents to upload into each portal
- Create and generate loan inventory reports to manage velocity of loans funded through shipping and investor purchase process
Early Morning Stocker
Pet Smart
Folsom, CA
11.2014 - 04.2015
- Stocked shelves and supplies and organized displays
- Answered questions regarding store and its merchandise
- Helped customers with questions, problems, and complaints in person and via telephone
- Cashier
Education
High School Diploma -
Casa Roble Fundamental High School
Orangevale, CA05-2013
Skills
- Strong math skills
- Great attention to detail
- Highly organized
- Microsoft Outlook, Word and Excel
- Excellent researching skills
- Finishes tasks in timely matter
- Works efficiently in stressful and fast paced
environments - Strong communication skills
Timeline
Lock Desk Specialist
American Pacific Mortgage Corporation
02.2020 - Current
Shipper
American Pacific Mortgage Corporation
01.2015 - 02.2020
Early Morning Stocker
Pet Smart
11.2014 - 04.2015
High School Diploma -
Casa Roble Fundamental High School
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