Alyson Bolstad Spillane
Santa Rosa ,CA
Summary
Encouraging manager and analytical problem-solver with proven success in team building, leading and motivating, as well as excellent customer relations. Deep dedication to building strong professional relationships with guests and colleagues and streamlining all roles involved with.
Overview
8
8
years of professional experience
Work History
Head Of Operations & Events
Marla Santa Rosa
08.2023 - Current
- Integral member of a four person team who successfully opened a brand new cafe in Santa Rosa.
- Set up all new accounts, including beverage vendors, paper goods distributors, and retail merchandise accounts.
- Worked with cafe owners and general contractors to assure success in passing of health and fire inspections.
- Worked with wine and beer vendors to acquire satisfactory inventory for targeted clientele.
- Spearheaded various projects such as specialty dinners, holiday pre-orders and private events resulting in increased sales.
- Recruited, hired, and trained initial staff, and worked to establish key internal processes.
- Independently built administrative procedures including guidelines for cash management, inventory flow, staff time sheet tracking, and tip distribution processes.
- Managed all vendor relationships, negotiating contracts for maximum value.
- Worked to cultivate and strengthen lasting guest relationships using strong issue resolution and warm and dynamic communication skills.
- Worked diligently to create and implement systems, successfully helped bring in over $200k of sales in under four months.
Software Operator
Zoox
08.2022 - 08.2023
- Ensured safety of vehicles while conducting software testing on public roads.
- Assisted in daily operations of software and hardware testing around the San Francisco Bay Area, while operating a proprietary software program.
- Completed all administrative tasks while staying in constant contact with management leads, and fleet support leaders.
- Actively worked within a team to diagnose complex hardware and software-related issues, communicating directly with large logistical teams to land in resolution and facilitate successful software test missions.
- Promoted to Single-Vehicle-Operator (SVO) after successfully proving understanding of the software and administrative tasks.
- Due to high level of responsibility there is additional training and assessments before becoming "Single Vehicle Operator".
General Manager, Event Manager, Assistant Wine Director
Marla Bakery Restaurant
02.2016 - 07.2022
- Owned the planning & assisting of on-site & off-site events, as well as virtual and in-person meetings with clients to craft private event contracts that fit their needs.
- Acted as the lead liaison between guests & chefs for menu creation for private event dinners.
- Executed a high level of communication skills to assure all events were as requested.
- Interpreted information from meetings with clients to decide the level of service desired for each event.
- Worked to ensure all pre-event requirements were completed, and all invoice processing completed post-event in a timely fashion.
- Coordinated with employees for employment eligibility verification.
- Worked directly with the owners to order all supplies for the restaurant, manage payroll budgets, add menu items to the POS, Bi-weekly payroll, resolve customer complaints, promote events & craft strategies to create revenue for the business.
- Completed all daily scheduling for employees over a variety of different shifts, on-site and off.
- Managed timesheets and approved day off requests.
- Managed the operations of the farmers market program, successfully operating five farmers markets a week.
Education
Political Science & Journalism
Shoreline Community College
Seattle, WA2009
Skills
- Employee Scheduling
- Customer Service
- Inventory Management
- Payroll Administration and Timekeeping
- Employee Relations
- Customer Relations
- Microsoft Word & Excel
- Aloha POS
- RESY
- Total Party Planner
- DinerWare
- Square
- OpenTable
References
- Joe Wolf, (773) 485-0709, Owner/ General Manager, Marla Bakery Restaurant
- Amy Brown, (415) 577-2113, Owner/ Head Chef, Marla Bakery Restaurant
Timeline
Head Of Operations & Events
Marla Santa Rosa
08.2023 - Current
Software Operator
Zoox
08.2022 - 08.2023
General Manager, Event Manager, Assistant Wine Director
Marla Bakery Restaurant
02.2016 - 07.2022
Political Science & Journalism
Shoreline Community College