Olin Conway Johnson
Bowie,Maryland
Summary
Experienced retail professional with 16+ years in store operations, team supervision, and performance management across premium global brands. Strong background in driving sales, coaching teams, KPIs,growth and delivering exceptional customer experiences. Proven ability to support store leadership in achieving operational and financial targets.
Overview
26
26
years of professional experience
Work History
Retail Manager – Training & Operations – Head Office – Store
PVH Corp. (Tommy Hilfiger & Calvin Klein)
India
11.2022 - 02.2026
- Supported daily store operations and sales target achievement.
- Monitored KPIs: sales, conversion, stock levels, shrinkage, and customer loyalty.
- Conducted onboarding, product training, and performance reviews.
- Partnered with department heads to improve service standards and store processes.
- Mentored supervisors and floor leaders to strengthen team performance.
- Ensured visual merchandising and promotional setups aligned with brand standards.
Leadership Manager – Store
Apple Retail
Germany
06.2016 - 09.2022
- Supported Store Leader in managing daily operations and peak traffic flow.
- Led team briefings and weekly performance reviews.
- Tracked KPIs across Consumer, Education, and Business segments.
- Coordinated in-store learning workshops to enhance customer engagement.
- Developed high-potential employees through coaching and feedback.
- Assisted in action planning to improve sales performance and service metrics.
Retail Manager – Flagship Store (127 Employees)
Esprit Holdings
Germany
07.2014 - 05.2016
- Supervised large cross-functional team including department managers.
- Managed inventory, staffing plans, and daily operational standards.
- Supported P&L monitoring and divisional sales optimisation.
- Improved conversion rates through structured sales coaching.
- Implemented customer service training initiatives.
- Assisted Regional Manager with operational reporting and KPI analysis.
Store Manager / Retail Operations Support
Esprit Holdings
Germany & Europe
01.2000 - 01.2014
- Managed teams of up to 120 employees.
- Oversaw stock management (€4M+ inventory value).
- Led hiring, scheduling, performance reviews, and coaching.
- Directed new store openings and staff induction training.
- Ensured compliance with company policies and operational standards.
- Analysed sales reports to improve department performance.
Education
Social Science And Humanities
College of Southern Maryland
USA Certified Retail Personnel Trainer - Retail Personnel Training And Development
Saarland Industry of Retail Commerce And Trade
Germany03.1998
Social Science And Humanities
College of Southern Maryland
USA Skills
- Store Operations Management
- Team Supervision & Coaching
- Sales & KPI Monitoring
- Customer Service Excellence
- Inventory & Cash Management
- Visual Merchandising Support
- Staff Scheduling & Workforce Planning
- Performance Reviews & Training
- Complaint resolution
- Inventory control
- Visual merchandising
- Team Training
- Staff management
- Strategic selling
- Store operations
- Cash management
- Customer service
- Leadership development
- Team training and development
- Merchandising operations
- Merchandise planning
- Operations management
- Loss prevention
- Employee scheduling
- Sales analysis
- Staff recruitment
- Promotions coordination
- Budgeting and cost control
- Merchandising strategy
- Profit and loss analysis
- Building brand awareness
- Store growth planning
- Teamwork and collaboration
- Decision-making
- Customer relations
- Relationship building
- Goal setting
- Scheduling
- Inventory management
- Staff training/development
- Product promotion
- Delegating work
- Performance improvements
- KPI tracking
- Hiring and onboarding
- Performance evaluation and monitoring
Languages
English
German
Timeline
Retail Manager – Training & Operations – Head Office – Store
PVH Corp. (Tommy Hilfiger & Calvin Klein)
11.2022 - 02.2026
Leadership Manager – Store
Apple Retail
06.2016 - 09.2022
Retail Manager – Flagship Store (127 Employees)
Esprit Holdings
07.2014 - 05.2016
Store Manager / Retail Operations Support
Esprit Holdings
01.2000 - 01.2014
Social Science And Humanities
College of Southern Maryland
Certified Retail Personnel Trainer - Retail Personnel Training And Development
Saarland Industry of Retail Commerce And Trade
Social Science And Humanities
College of Southern Maryland
Education And Certification
- Retail Business Management - Germany
- Certified Retail Personnel Trainer
- Retail Personnel Development Certification