Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Jose Sierra Corona

Miami

Summary

Result-Focused Retail Training Store Manager, who possesses a solid understanding of the retail industry , a strong leadership presence and the ability to transform high-potential staff into outstanding leaders through effective training and development. Proven ability in store operations management and conflict resolution, achieving significant revenue growth while fostering a collaborative team environment. Committed to continuous improvement and operational excellence.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Retail Training Store Manager

Goodwill Industries of South Florida
06.2024 - Current
  • Enhanced customer satisfaction through consistent delivery of excellent service, leading to increased repeat business.
  • Achieved company growth targets by effectively managing budget allocations and resource utilization.
  • Maintained open lines of communication between corporate headquarters and retail locations to ensure alignment with company goals.
  • Oversaw day-to-day operations including staffing schedules, inventory control, merchandising displays, and customer relations.
  • Successfully managed multiple stores simultaneously during regional expansion efforts while maintaining high levels of performance across all locations.
  • Led the implementation of visual merchandising strategies, enhancing the overall appearance of the store floor.
  • Provided cross-training opportunities for staff members to ensure seamless coverage during peak periods or absences.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.
  • Boosted employee morale by fostering a positive work environment and promoting team collaboration.

Store Mgr (Flamingo Park/Biscayne/Central/Outlet)

Goodwill Industries of South Florida
02.2010 - 06.2024
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one to offer high productivity and performance metrics.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.


Education

Bachelors Degree in Economic Management - Economic Management

ISPJAE
Havana, Cuba

Business Public Relations - Public Relations

University of Havana
Havana, Cuba

Skills

  • Multitasking proficiency
  • Store operations management
  • Staff training and development
  • Employee engagement
  • Decision-making capacity
  • Teamwork and collaboration
  • Attention to detail
  • Effective communication
  • Adaptability and flexibility
  • Effective leader
  • Conflict resolution

Accomplishments

  • Successfully onboarded and trained all 33 stores on the company's various payroll systems (ADP, Novatime, Paycom). Additionally, collaborated with the purchasing team to develop the company-wide procurement system (ReQlogic) and personally onboarded and trained all 33 stores on the software as well as on the new POS system store by store.
  • Coordinated/Managed the physical aspects of new store Retail locations to set them up/prepare them for operations.
  • Under my administration, from 2015 to present the two store locations directly assigned to me spiked in sales from 2 Million to 11 Million present day which represents a 550% increase.

Certification

  • Adult First Aid/CPR/AED
  • Bloodborne Pathogens Training
  • Microsoft Office Suite
  • ReQlogic Procurement Software
  • Leadership Management w/Glenn Sheppard
  • Behavior-Based Safety Webinar
  • Business Benefits of a Discrimination/Harassment Free Work-Place
  • Personal Identifiable Information - LP
  • Trespass Notice Procedures - LP



Languages

English
Limited Working
Spanish
Native or Bilingual

Timeline

Retail Training Store Manager

Goodwill Industries of South Florida
06.2024 - Current

Store Mgr (Flamingo Park/Biscayne/Central/Outlet)

Goodwill Industries of South Florida
02.2010 - 06.2024

Bachelors Degree in Economic Management - Economic Management

ISPJAE

Business Public Relations - Public Relations

University of Havana

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Jose Sierra Corona