Alyson Carlson
Ocoee
Summary
Self-motivated employee dedicated to ensuring the best possible experience for the customer or receiving party. Works hard to adapt to any role given and strives to produce the best and proper work within capabilities. I try to start each day with a smile and a positive outlook on the day. I am keen on communication and creating a good work environment for both myself and other employees to enjoy when we come to work. My goal is to find a workplace where I am accepted and appreciated, where I can grow and show my full potential. I would be a great addition to any team and would love and fully appreciate the opportunity.
Overview
6
6
years of professional experience
Work History
Lot Porter/Warranty Administrator
Ford of Clermont
05.2024 - Current
- Increased efficiency in vehicle movement, effectively managing keys and tracking system for seamless operations.
- Communicated with service team and other staff to assist customers.
- Ensured timely delivery of vehicles to customers by coordinating with the service department for necessary preparations.
- Enhanced customer satisfaction by maintaining a clean and organized vehicle lot for easy access and visibility.
- Enhanced intake process by greeting and assisting customers promptly.
- Shadowed our Warranty Administrator to potentially take on this role and move up in the company.
Retail Associate
Bealls
02.2024 - 05.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Attractions Cast Member
Disney's Animal Kingdom
01.2023 - 08.2023
- I worked as a cast member at the Festival of The Lion King Show, located in Animal Kingdom. This job required good attentiveness and required patience and charisma to create the magical experiences for the guests while ensuring the safety and well-being of everyone involved was not sacrificed in the process.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
- Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
- Enhanced overall attraction presentation by maintaining clean surroundings at all times including queue areas, ride vehicles, and exit paths.
Kennel Attendant/Grooming Assistant
Pawsmere Pet Retreat
06.2020 - 02.2021
- At Pawsmere Pet retreat I helped in any area I was needed. The groomer who was also the owner that I worked under showed me proper bathing and grooming techniques to assist her. She also trained me as a kennel technician (no certifications) because she offered this at Pawsmere as well. This job helped me gain the knowledge of being a professional groomer, Kennel Technician as well as a Dog Walker, as she had clients who she introduced me to and I would work for these clients watching their dogs and walking them for periods of time.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
Plant Nursery Attendant
Eve's Garden
01.2019 - 01.2020
- Demonstrated adaptability while working across diverse roles, including propagation, maintenance, retail support, and customer service functions as needed within the nursery setting.
- Maximized plant growth and vitality by carefully pruning, trimming, and shaping various species as needed.
- Ensured the healthiest possible plants were available for sale by routinely inspecting specimens for quality control purposes.
- Assisted in the development of marketing materials, utilizing plant knowledge to create engaging content for potential customers.
- Contributed to a safe working environment by maintaining clean, organized, and hazard-free workspaces throughout the nursery.
Education
Associate of Science - Marine Biology
Lake-Sumter State College
1250 N Hancock Rd, Clermont, FL 3471105-2027
High School Diploma -
Lake Minneola High School
101 N HANCOCK Rd, Minneola, FL 3471505-2022
Skills
- Teamwork
- Claims processing
- Customer engagement
- Exceptional communication
- Patience and empathy
- Maintaining cleanliness
- Positive and engaging demeanor
- Animal care
- Personalized animal care
- Hard work ethic
- POS system familiarity
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
Timeline
Lot Porter/Warranty Administrator
Ford of Clermont
05.2024 - Current
Retail Associate
Bealls
02.2024 - 05.2024
Attractions Cast Member
Disney's Animal Kingdom
01.2023 - 08.2023
Kennel Attendant/Grooming Assistant
Pawsmere Pet Retreat
06.2020 - 02.2021
Plant Nursery Attendant
Eve's Garden
01.2019 - 01.2020
Associate of Science - Marine Biology
Lake-Sumter State College
High School Diploma -
Lake Minneola High School
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