Sergio Ochoa
Mission Viejo,CA
Summary
Dynamic professional with a proven track record at Patterson Mission Viejo Kia, excelling in vehicle management and customer satisfaction. Leveraging strong teamwork and effective communication skills, I enhanced operational efficiency and consistently delivered vehicles in showroom condition, achieving 100% customer satisfaction ratings while maintaining high aesthetic standards.
Overview
4
4
years of professional experience
Work History
Lot Porter
Patterson Mission Viejo Kia
03.2024 - Current
- Increased efficiency in vehicle movement, effectively managing keys and tracking system for seamless operations.
- Communicated with service team and other staff to assist customers.
- Ensured timely delivery of vehicles to customers by coordinating with the service department for necessary preparations.
- Streamlined vehicle inventory management through regular updates and effective communication with sales staff.
- Enhanced customer satisfaction by maintaining a clean and organized vehicle lot for easy access and visibility.
- Communicated with coworkers and managers about completed duties.
- Implemented best practices in lot organization, contributing significantly towards improved operational efficiency across departments.
- Delivered clean Vehicles in showroom condition to earn 100% customer satisfaction ratings.
- Maintained high quality aesthetic standards on the lot through diligent washing and detailing of all displayed vehicles.
Meat Clerk
Stater Bros. Markets
02.2021 - 03.2024
- Collaborated with team members to achieve a well-stocked, clean, and organized work environment.
- Cut meats to customer specifications and answered questions about specialty products.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Prepared and packaged meat products by cutting and grinding meat to customer specifications.
- Maintained sanitation standards within the department by adhering to strict cleaning procedures and guidelines.
- Used strong communication skills to address customer inquiries or concerns promptly and professionally.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Ensured freshness of products by monitoring inventory levels and maintaining proper storage conditions.
Education
High School Diploma -
Capistrano Valley High School
Mission Viejo, CA06.2023
Skills
- Teamwork
- Maintaining property
- Property maintenance
- Sales tactics
- Team communications
- Customer satisfaction
- Vehicle inspection
- Vehicle maintenance
- Keeping records
- Service department expertise
- Basic automotive maintenance
- Vehicle detailing
- Ensuring customer satisfaction
- Vehicle cleaning
- Teamwork and collaboration
- Customer service
- Safe driving
- Attention to detail
- Multitasking
- Reliability
- Active listening
- Effective communication
- Relationship building
Accomplishments
Got to work on cars that I loved and had a starting path to my career
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lot Porter
Patterson Mission Viejo Kia
03.2024 - Current
Meat Clerk
Stater Bros. Markets
02.2021 - 03.2024
High School Diploma -
Capistrano Valley High School
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