Alyson Dowd
Nashua,NH
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Beverage Server
Nash Casino
Nashua, NH
02.2025 - Current
- Delivered prompt beverage service to enhance customer satisfaction and dining experience.
- Managed multiple orders efficiently in high-pressure environments during peak hours.
- Trained new staff on beverage preparation standards and customer interaction protocols.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Developed knowledge of menu items and drink pairings to provide personalized recommendations.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Maintained a clean and organized work environment, ensuring optimal service for patrons.
- Implemented effective time-management strategies to minimize wait times for guests during busy periods.
Office Manager
Old School Group
Chelmsford, MA
04.2009 - Current
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed team responsibilities.
- Responsible for outgoing mail communications.
- Scheduling customer appointments for sales team.
- Customer follow up.
Pre-K Teacher
Next Generations
Westford, MA
03.2024 - 10.2024
- Fostered a positive classroom environment promoting social, emotional, and cognitive development.
- Collaborated with parents and staff to support student progress and address individual needs.
- Mentored new teachers in classroom management techniques and curriculum delivery methods.
- Assessed student performance regularly, adjusting instructional strategies for optimal outcomes.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Wellness Coach
Jenny Craig Weight Loss Center
Nashua
06.2022 - 05.2023
- Built strong relationships with members to promote health, wellness and available services.
- Provided individual health coaching to help clients optimize personal choices.
- Monitored, tracked and reported on individual progress with wellness plans.
- Met or exceeded monthly revenue and training goals.
- Sales selling memberships along with product.
- Scheduling weekly appointments calls.
- Reaching out to past clients that have left the program to see how their weight loss is going.
Sales
The Paper Store
Nashua
10.2017 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Education
Early Childhood Cert. - Early Childhod
Castle College
Windham, NH1997
Skills
- Billing and Invoicing
- Human Resources
- Organizational Skills
- Coaching and Training
- Policy Implementation
- Office Supplies and Inventory
- Client Correspondence
- Excellent Multitasking Abilities
- Customer Service Management
- Scheduling
Timeline
Beverage Server
Nash Casino
02.2025 - Current
Pre-K Teacher
Next Generations
03.2024 - 10.2024
Wellness Coach
Jenny Craig Weight Loss Center
06.2022 - 05.2023
Sales
The Paper Store
10.2017 - 12.2019
Office Manager
Old School Group
04.2009 - Current
Early Childhood Cert. - Early Childhod
Castle College