Alyson Gammons
Jacksonville,FL
Summary
Dynamic leader with a proven track record at Serenity Mental Health Centers, enhancing operational efficiency and staff performance. Excelled in staff management and Microsoft Office Suite, significantly improving workflow processes and record-keeping accuracy. Skilled in customer service management, fostering strong client relationships and driving results through strategic policy development and performance improvement.
Overview
15
15
years of professional experience
Work History
Authorization + Clinical Admin Manager
Serenity Mental Health Centers
11.2018 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Bartender
Frog Rock Tavern
04.2012 - 11.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager
Lucky Dog Tavern
09.2009 - 04.2012
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Cultivated warm relationships with regular customers.
Education
Mathematics
Plymouth State University
Plymouth, NHSkills
- Staff Management
- Customer Service Management
- Microsoft Office Suite
- Recordkeeping and Reporting
- Performance Improvement
- Policy Development
- Corrective Action Implementation
- Payroll Control
- EMR
- Power BI
Timeline
Authorization + Clinical Admin Manager
Serenity Mental Health Centers
11.2018 - Current
Bartender
Frog Rock Tavern
04.2012 - 11.2018
Manager
Lucky Dog Tavern
09.2009 - 04.2012
Mathematics
Plymouth State University
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