Isabella Leon
Jacksonville,FL
Summary
Highly-motivated employee with exceptional interpersonal skills, adaptability, and a strong work ethic. Able to quickly master new skills and work effectively unsupervised. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Experience Coordinator
Serenity Mental Health Centers
Jacksonville, FL
09.2023 - Current
- Improved patient satisfaction by addressing concerns promptly and efficiently
- Developed and implemented patient experience strategies for enhanced quality of care
- Streamlined communication between patients, families, and healthcare providers to foster trust and collaboration
- Organized educational resources for patients and families to better understand conditions, treatments, and care plans
- Comfortably handled administrative responsibilities, including scheduling appointments and meetings, maintaining patient records, and ensuring seamless operations and efficient workflow management.
Crew Member
Chipotle
Jacksonville, FL
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
- Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
- Demonstrated strong communication skills by effectively conveying information about menu items to customers
- Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
- Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
- Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration.
Summer Camp Counselor
YMCA
Jacksonville, FL
- Planned and led engaging recreational activities, including sports, arts and crafts, and team-building exercises
- Collaborated with fellow counselors to create a positive camp environment through effective communication and teamwork
- Managed camper behavior by enforcing rules consistently while maintaining a supportive atmosphere.
Education
B.A. Psychology -
University of North Florida
Jacksonville, FLAssociate in Liberal Arts -
Florida State College of Jacksonville
Jacksonville, FLHighschool Diploma -
SanJose Preparatory High School
Jacksonville, FLSkills
- Medical terminology proficiency
- Healthcare knowledge
- Building Rapport and Credibility
- Explaining Policy and Procedures
- Information Resource Management
- Patient Confidentiality and Data Security
- Telephone Etiquette
- Customer Service
Certification
- HIPPA Certified
- Ketamine Witness Certified
Timeline
Patient Experience Coordinator
Serenity Mental Health Centers
09.2023 - Current
Crew Member
Chipotle
Summer Camp Counselor
YMCA
- HIPPA Certified
- Ketamine Witness Certified
B.A. Psychology -
University of North Florida
Associate in Liberal Arts -
Florida State College of Jacksonville
Highschool Diploma -
SanJose Preparatory High School
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